Zoom Communications reviews

Dictator CEO that pretends to care, but only wants people to say "yes" to whatever he wants - any disagreements get you pushed out No strategy/vision - CEO only responds to whatever the wind blows in his ear that day/minute/etc. - it's constantly changing so who even knows what his grand plan is supposed to be Terrible, horrible, no good managers that have NEVER led teams and NEVER worked in corporate environments and they favor those that remain silent and/or agree with them at all times COO is a complete moron and only cares about how she looks on social media and her money - no clue how she was promoted to the level she's at, but she is incompetent and a liar about anything/everything she says - do not trust her or the CEO Pretend culture of care, but then telling people to RTO or leave and then trying to back peddle on All Hands - let's make a product that is specifically designed for remote work and then not use it - yes, that makes tons of sense None of the departments work together well so people are all over the place without any clear understanding of why they are doing the busy work they have been tasked with doing Bloated in many areas but short-staffed in others - they actually cut the marketing team because the CEO believes he understand branding and marketing - check out that horrible playoff commercial if you need proof of his bad decision making in that area Benefits have been completely stripped or wiped to the bare minimum so the only real thing they have is the salary and stock options, but I don't think that's holding most employees over as much as they think So many lies from the leadership team and then they claim to have said something else when called out by the entire company - again, don't believe or trust any of them as they are self-centered and not self-aware

-Sales policies regarding downsells, debooks, and commission payments feel unethical/immoral. Zoom is making AE’s take debook and commission hits for deals the AE was never a part of initially, and was never paid on initially. How can Zoom take commissions away when never paid to begin with? -Sales ops: Most AE’s spend a large part of their day managing broken accounts, and doing so with non-existent tools and processes. This is the place to be if you want to become an expert in invoices, billing, statements, collections, and fixing licensing provisioning and other problems, rather than selling. We cannot manage large, complex accounts via chat, opening tickets and tracking them, stalling our clients while we mess around with it internally, etc.) -Quotas: It is shocking how few reps (enterprise and majors) made the number. The quotas are unrealistic and difficult to hit, especially when sales policies in place constantly work against the rep (see item 1). -Leadership: CRO is nice guy, but no smarter than average bear. Exec under him is a highly paid cheerleader and little more. The bright / good execs are leaving or have retired -Strategy: Our primary competitor did an excellent job putting a pricing and go-to-market strategy together against Zoom. Zoom does not have a cohesive sales strategy at the moment (we are selling a platform talking about features/functions, we have no great answer to the competition we are currently facing, our sales motions are inviting prospects to a never ending series of webinars and cold calling, etc.). It feels archaic and frantic/desperate. -Support: Support org and success org are backed up causing reps, SC/SE’s, and others in the field to try to support clients. Again with nonexistent tools and processes. -Morale: Feels pretty low at the moment across the board.