Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,195 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 51% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 283 reviews)); "great benefits and stock options (RSU's)" ((in 199 reviews)); "Most people are great and collaborative." ((in 138 reviews)); "Pay is good and competitive; generous with promotions." ((in 82 reviews)); "Work life balance is good" ((in 79 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 56 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); "No 401k match but that's it" ((in 20 reviews)); "Career growth" ((in 10 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 4 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,999 total reviews)

Eric S. Yuan

76% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Mar 17, 2025

Not what it used to be

Product designer

Recommend

CEO approval

Business Outlook

Pros

Good pay, hours, and still some benefits left

Cons

Culture went way down in the last two years. Incompetent managers and toxic management practices are on the rise. People being laid off and pushed out silently in all departments. Way too many leaders pushing ego-based choices (which flip-flop continually) making any semblance of a process very hard for all stakeholders. Uncontrolled design debt makes future good design choices impossible.

Zoom Communications Response

1y

We’re glad to hear that you appreciated the pay, hours, and benefits during your time at Zoom. We understand your outlook on cultural shifts, leadership challenges, and the impact of decision-making on long-term processes. Your feedback about prioritizing people and maintaining the foundation that made Zoom successful is valuable as we move forward. Thank you for your contributions over the years. We wish you all the best in your future endeavors. If you’d like to share more, feel free to reach out to us at engagement@zoom.us.

3.0

Mar 12, 2025

Former Empoyee

System manager

Recommend

CEO approval

Business Outlook

Pros

Great reputation, depending on team there are amazing people to work with.

Cons

Volatility, c level transparency, constant offshoring of jobs and layoffs, constant reduction in benefits, change in RSU's to performance based RSU's, bonus to target bonus, 401K is 1%, benefits changes a nightmare.

Zoom Communications Response

1y

We’re glad to hear that you valued Zoom’s reputation and had the opportunity to work with great colleagues during your time with us. We understand your feedback about transparency, offshoring, and the changes to benefits, RSUs, and compensation structures. Your feedback is important to understand what employees value most. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors. If you’d like to share more, feel free to reach out at engagement@zoom.us.

4.0

Mar 5, 2025

great people, needs direction

Specialist

Recommend

CEO approval

Business Outlook

Pros

great people, excellent comp, flexible schedule

Cons

master of none situation right now, too many products the market doesn't know about, not investing enough in some products to truly compete

Zoom Communications Response

1y

We’re glad to hear that you valued the great people, competitive compensation, and flexible schedule during your time at Zoom. We understand your perspectives on product focus, market awareness, and investment in certain areas. Your advice about gathering unfiltered feedback from frontline employees is valuable as we move forward. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors!

Viewing 271 - 273 of 1,999 Reviews

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