Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,196 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 51% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 283 reviews)); "great benefits and stock options (RSU's)" ((in 199 reviews)); "Most people are great and collaborative." ((in 138 reviews)); "Pay is good and competitive; generous with promotions." ((in 82 reviews)); "Work life balance is good" ((in 79 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 56 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); "No 401k match but that's it" ((in 20 reviews)); "Career growth" ((in 10 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 4 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(2,000 total reviews)

Eric S. Yuan

76% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,000 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 2,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Feb 13, 2025

Awful Company

Channel manager

Recommend

CEO approval

Business Outlook

Pros

Great Product and opportunity ahead

Cons

Everything else, poor leadership, no strategy and terrible workplace culture

Zoom Communications Response

1y

We’re glad to hear that you see potential in Zoom’s product and future opportunities. We understand your perspectives about leadership, strategy, and workplace culture. Your feedback about the need for experienced leadership, particularly in sales, is important as we continue to evolve and improve. If you’d like to share more, we encourage you to reach out at engagement@zoom.us.

3.0

Jan 17, 2025

Not what it used to be

Linux systems administrator

Recommend

CEO approval

Business Outlook

Pros

When I first joined Zoom in 2021, there were a lot of pros about the company. Stock price was high, employee perks were nice, and the overall culture was great. As an employee you felt taken care of and respected. Working remotely was the norm, and the workload was reasonable.

Cons

With changes in upper management and direct management, the philosophy of personal time became non-existent. My team would work sometimes seven days a week to deliver on extreme deadlines. Policies were put in place that didn’t allow production changes until after working hours, which meant that after working a full day, you had to get back on later to work more. Projects were never organized or tracked properly, and everything became a top priority all at once.

Zoom Communications Response

1y

We appreciate your perspective on how your experience at Zoom evolved over time. It’s great to hear that you initially felt valued, supported, and enjoyed the culture, perks, and work-life balance. We understand your outlook on the increasing workload, changing policies, and the pressure of deadlines. Your feedback on trusting teams and prioritizing is useful. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors. If you’d like to share more, feel free to reach out at engagement@zoom.us.

2.0

Dec 12, 2024

late night meetings, urgent projects, slow growth

Engineering manager

Recommend

CEO approval

Business Outlook

Pros

- hybrid work - challenge me to balance multiple project priorities - challenge my perseverance with high workload and pressure

Cons

- slow career growth - leadership is pushing for changing priorities and aggressive deadlines - late night meetings and weekend deployments

Zoom Communications Response

1y

We’re glad to hear that you value the hybrid work model and the opportunities to manage multiple priorities and challenges at Zoom. We understand your outlook about slow career growth, shifting priorities, deadlines, and the impact of late-night meetings and weekend deployments. Your feedback is valuable as we continually work on improving career development pathways for our teams. Thank you for your dedication and contributions over the years. If you’d like to share more, feel free to reach out to us at engagement@zoom.us.

Viewing 274 - 276 of 2,000 Reviews

Jobs at Zoom Communications

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