Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,196 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 51% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 283 reviews)); "great benefits and stock options (RSU's)" ((in 199 reviews)); "Most people are great and collaborative." ((in 138 reviews)); "Pay is good and competitive; generous with promotions." ((in 82 reviews)); "Work life balance is good" ((in 79 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 56 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); "No 401k match but that's it" ((in 20 reviews)); "Career growth" ((in 10 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 4 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(2,000 total reviews)

Eric S. Yuan

76% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 2,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Nov 25, 2024

Outlook not so good

Legal counsel

Recommend

CEO approval

Business Outlook

Pros

Remote work flexibility (if you're in the right location)

Cons

Culture and morale (and benefits) steadily declining quarter after quarter

Zoom Communications Response

1y

We appreciate your feedback regarding your time as Legal Counsel at Zoom. It’s good to know that you valued the flexibility of remote work, though we understand your concerns about the decline in culture, morale, and benefits over time. Your insights are important as we work to address these challenges and support our employees better. Thank you for your contributions during your time with us, and we wish you the best in your future endeavors. If you'd like to share more, please feel free to reach out at engagement@zoom.us.

4.0

Sep 26, 2024

Low cost is king

Director of sales

Recommend

CEO approval

Business Outlook

Pros

Incredible product, company moves fast and there are lots of opportunities to learn and grow.

Cons

The sales team culture is virtually non-existent at this point. So much focus is on low cost and offshore, quality has taken a nose dive and everyone operates in silos. RTO initiative is confusing and unclear, making anyone who is hybrid or remote feel they are days away from being eliminated.

Zoom Communications Response

1y

Thank you for sharing your experience at Zoom. We’re glad to hear that you appreciated the incredible product and the opportunities for learning and growth. We understand your outlook about the current sales team culture, the focus on cost, and the confusion surrounding the return-to-office initiative. Your advice about bringing back transparency and the culture of care is valuable, and we take this feedback seriously as we work to improve. Thank you for your contributions during your time with us.

2.0

Sep 12, 2024

Hectic work life

Product manager

Recommend

CEO approval

Business Outlook

Pros

Opportunity to learn diverse skills, there's often room for creativity but in a faster environment with the expectation to deliver results.

Cons

Long Hours, High Workload and Intense work demands leading to burnout and poor work-life balance.

Zoom Communications Response

1y

Thank you for sharing your experience working with us at Zoom. We’re glad to hear that you valued the opportunity to learn diverse skills and found room for creativity in your role. Your feedback is important as we work to address these challenges and create a more supportive environment for our teams. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors. If you’d like to discuss your experience further, please feel free to reach out to us at engagement@zoom.us.

Viewing 277 - 279 of 2,000 Reviews

Top companies for "Compensation and Benefits" near you

IBM

3.6★Compensation & Benefits

Dell Technologies

3.5★Compensation & Benefits

Concentrix

3.6★Compensation & Benefits

Booz Allen Hamilton

3.7★Compensation & Benefits

Jobs at Zoom Communications

Social Media Strategist - YouTube and Reddit

Account Executive - Midmarket VAST

Motion Graphic Designer

Head of Customer Success Transformation