eBay reviews

The company constantly promises growth internally, including with pay. I have been promised a promotion 4 different times in a year with no differences. My performance has been praised, with nothing but a ‘nice’ to show for it. Very demotivating. When reaching out to management for questions or concerns, if you are lucky enough to get a response, it is often responded with a false promise to follow back up. They rave about their amazing benefits, when I have had much much better benefits at every other company I’ve worked for. I’ve never paid so much for Dr visits in my life. WITH insurance. They do not care about their employees, unless you are management and allow no sick leave without dipping into your paid time off. If you don’t have enough- they will put that in the negative before they just let you be sick, so your time away from work is minimal. Colleagues have had to miss their own fathers funeral due to this. Otherwise they would have lost their job. We also been promised for over a year that we would be able to change our schedule to a different shift start time or days you work, which is also has never come to fruition. This company has nothing positive to offer, aside from the work from home option.

The job itself was extremely un-organized and stressful, which results in a high turnover rate. You will take inbound calls, live chats and emails from unhappy/irate members in the US & abroad regarding the switch to Managed Payments from PayPal. You are expected to stay on top of constant changes/updates in policies and procedures on several different subjects/issues, and be able to navigate between several convoluted resources to find answers. Initial training is 6-7 weeks in a group, that feels like a fire hose of information. however, ongoing OTJ training and support is provided. Like any call center environment, you need to meet metrics. Some which are very difficult to control (like customer feedback/ratings). Very strict attendance/timekeeping policy. Constant IT/App issues make it very frustrating working from home. Inconsistent access to timely escalations guidance/support when on live calls and chats with customers with difficult issues (that affect your metrics). You are expected to stay available up to the very end of your shift, making it next to impossible to clock out on time, so overtime is pretty much expected. Schedules offered are to cover 24 hour support, so don't expect a normal M-F/9-5.