Does iContact pay their employees well?

According to anonymously submitted Glassdoor reviews, iContact employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at iContact. This rating has been stable over the past 12 months.

How satisfied are employees working at iContact?

59% of iContact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iContact 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at iContact?

Sales Executive (5) , Call Center Agent (4) , Strategic Advisor (3) , Account Manager (2) , Customer Success Manager (2) , Sales (2) , Senior Product Expert (2)

What are the pros of working at iContact according to real employee reviews?

"It's an extremely casual work environment and employees are typically not micro" ((in 6 reviews)); "Work life balance is good, unless you are one of the few that management consistently leans on." ((in 5 reviews)); "amazing benefits" ((in 5 reviews)); "Nice relaxing atmosphere in break room." ((in 4 reviews)); "free sodas machine and free coffee." ((in 4 reviews))

What are the cons of working at iContact according to real employee reviews?

"Management also expects so much but doesn’t support you." ((in 8 reviews)); "ish, and if you don't fit in...well...you won't get invited out to lunch, you won't land other opportunities, and you won't survive," ((in 3 reviews)); "Pay is also below pretty below average…" ((in 3 reviews)); "good company but the salary is very low" ((in 3 reviews)); "If one person who has any "clout" (and doesn't necessarily have to be your coworkers or your immediate supervisor) decides he or she doesn't like you, you're DONE, regardless of performance." ((in 3 reviews))

What are employees saying about iContact layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iContact layoffs and their outlook for job security at iContact in 2026.

What are the top reviewed iContact locations?

Morrisville , Raleigh , Durham , Holly Springs , Mooresville , Dallas , Research Triangle Park

iContact reviews

3.3

59% would recommend to a friend

(81 total reviews)

Michael Pepe

100% approve of CEO

41% positive business outlook

Ratings by category

3.7

Work/Life balance

3.4

Culture & values

3.4

Diversity & inclusion

3.2

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

iContact has an employee rating of 3.3 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

81 reviews

1.0

Dec 5, 2019

One foot out the door

Account manager

Recommend

CEO approval

Business Outlook

Pros

Bagels on Mondays. Free parking.

Cons

I'm not exactly sure what happened to this company. Did management give up? Did they care to start? The world may never know. What I do know is if you haven't already put in your notice, you're working on your exit plan. It's really a depressing place to work right now as entire cubicle rows start emptying out and they don't replace the people. Then everybody left gets a crushing workload. I don't know if it's worth sticking around to see what happens in 2020.

3.0

Sep 14, 2016

Cool Company, but Stagnant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- People are so nice and helpful - Great new building & benefits - Not a lot of turnover

Cons

- Senior leadership (with one exception) has all been at the company 4+ years - in SERIOUS need of new blood - Very few training opportunities and chances for upward growth - Company is struggling to keep pace with the industry - Not a lot of turnover; some people should've been fired and were allowed to stay to the detriment of the company

iContact Response

9y

Thank you for your review! You're right, a lot of our managers have been with iContact for a long time. We believe in promoting from within and giving our employees opportunities to grow. As a result, the majority of our managers started at iContact as individual contributors and have grown into the leadership roles they hold today. That being said, everyone can use a little coaching sometimes. We encourage you to reach out to the leadership and HR teams with any concerns you may have so we can work together to find solutions. Our doors are always open!

3.0

Mar 16, 2016

Lots of Potential. Stifled by Inept Managers

Strategic advisor

Recommend

CEO approval

Business Outlook

Pros

It's an extremely casual work environment and employees are typically not micro-managed. Gym in the building, modern office, and most people are exceptionally friendly.

Cons

Certain higher-level managers that have been there for far too long have shown time and time again that they have no real vision for the products growth and the services that go along with it. Hiring of non-technical employees for a technical role based on personality rather than talent degrades the credibility of the larger team. It seems as though many of the tenured people are afraid to break from tradition, and in the digital marketing space, this has lead to an exodus of customers and stifled the motvation and career development of talented people currently working here.

iContact Response

9y

Thank you for your feedback. One of the things we pride ourselves on here at iContact is giving our employees a voice. We have conducted several employee surveys in the past months that have allowed us the opportunity to identify potential issues in the organization and address them. We encourage you to continue providing constructive feedback to leadership and the HR team. Our door is always open!

Viewing 4 - 6 of 81 Reviews

iContact

iContact reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

One foot out the door

Cool Company, but Stagnant

Lots of Potential. Stifled by Inept Managers

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