Does iContact pay their employees well?

According to anonymously submitted Glassdoor reviews, iContact employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at iContact. This rating has been stable over the past 12 months.

How satisfied are employees working at iContact?

59% of iContact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iContact 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at iContact?

Sales Executive (5) , Call Center Agent (4) , Strategic Advisor (3) , Account Manager (2) , Customer Success Manager (2) , Sales (2) , Senior Product Expert (2)

What are the pros of working at iContact according to real employee reviews?

"iContact provides a comfortable work environment and plenty of people that are always approachable with any advice that is needed." ((in 6 reviews)); "amazing benefits" ((in 6 reviews)); "Work life balance is good, unless you are one of the few that management consistently leans on." ((in 5 reviews)); "Senior leadership is approachable and available to help you reach individual success and team success." ((in 4 reviews)); "The overall company culture at iContact is great." ((in 4 reviews))

What are the cons of working at iContact according to real employee reviews?

"Management also expects so much but doesn’t support you." ((in 8 reviews)); "Pay is also below pretty below average…" ((in 4 reviews)); "ish, and if you don't fit in...well...you won't get invited out to lunch, you won't land other opportunities, and you won't survive," ((in 3 reviews)); "good company but the salary is very low" ((in 3 reviews)); "In the Sales Executive role there are little immediate advancement opportunities." ((in 3 reviews))

What are employees saying about iContact layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iContact layoffs and their outlook for job security at iContact in 2026.

What are the top reviewed iContact locations?

Morrisville , Raleigh , Durham , Holly Springs , Mooresville , Dallas , Research Triangle Park

iContact reviews

3.3

59% would recommend to a friend

(81 total reviews)

Michael Pepe

100% approve of CEO

41% positive business outlook

Ratings by demographic groups

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iContact has an employee rating of 3.3 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews

1.0

Apr 24, 2014

iContact had no direction and gives people zero chance to adapt and preform.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

What can I say besides the free coffee and soda.

Cons

Training was a mess as I was told by my supervisor to do one thing, then told by my direct boss to do something totally else. I was told to ask questions then I was scolded for asking questions and was told that I was being "needy" and was told to apologize to my coworkers. My boss gave me a list of things that I need to improve on and after four days I was terminated because I was not improving. After two months on the job I was let go. I was not given a fair chance to prove myself. There was no structure in training or how we handled billing. Co-workers never attempted to talk to me, super visor was the most unapproachable person I have ever met, and the boss was the rudest person I have worked for.

iContact Response

9y

Thanks for the review. We're sorry to hear you has a less than positive experience with iContact. We have made vast improvements to our training program in the past couple of years. Unfortunately, sometimes people just aren't the right fit for a job.

4.0

May 25, 2013

Love it besides a few kinks because of acquisition

Sales

Recommend

CEO approval

Business Outlook

Pros

-great people, wonderful work dynamic -the work environment encourages fun and creativity, but holds your performance at a high standard (basically, most management won't micro-manage as long as you maintain a high level of performance) -amazing benefits -great product that is very exciting if you are interested in email marketing/SaaS -I can't stress more how wonderful the people are

Cons

-most growth opportunities are Vocus opportunities which is headquartered in Maryland -there are still some communication and other issues since the acquisition -lack of communication between departments

iContact Response

9y

Thanks for the review! We're happy to report that since the Cision/Vocus merger it has been smooth sailing and iContact is back in full swing.

3.0

Apr 22, 2013

It was great, until....

Marketing

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule, free sodas, bagel Mondays

Cons

CEO was unsure of vision. Brought in new management and everything changed. Lots of layoffs VERY quickly

iContact Response

9y

Thanks for the feedback! Acquisitions are always a tough time and result in a lot of quick decisions. But we are happy to report iContact is back in full swing.

Viewing 70 - 72 of 81 Reviews

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iContact had no direction and gives people zero chance to adapt and preform.

Love it besides a few kinks because of acquisition

It was great, until....

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