Does iContact pay their employees well?

According to anonymously submitted Glassdoor reviews, iContact employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at iContact. This rating has been stable over the past 12 months.

How satisfied are employees working at iContact?

59% of iContact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iContact 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at iContact?

Sales Executive (5) , Call Center Agent (4) , Strategic Advisor (3) , Account Manager (2) , Customer Success Manager (2) , Sales (2) , Senior Product Expert (2)

What are the pros of working at iContact according to real employee reviews?

"It's an extremely casual work environment and employees are typically not micro" ((in 6 reviews)); "Work life balance is good, unless you are one of the few that management consistently leans on." ((in 5 reviews)); "amazing benefits" ((in 5 reviews)); "Nice relaxing atmosphere in break room." ((in 4 reviews)); "free sodas machine and free coffee." ((in 4 reviews))

What are the cons of working at iContact according to real employee reviews?

"Management also expects so much but doesn’t support you." ((in 8 reviews)); "ish, and if you don't fit in...well...you won't get invited out to lunch, you won't land other opportunities, and you won't survive," ((in 3 reviews)); "Pay is also below pretty below average…" ((in 3 reviews)); "good company but the salary is very low" ((in 3 reviews)); "If one person who has any "clout" (and doesn't necessarily have to be your coworkers or your immediate supervisor) decides he or she doesn't like you, you're DONE, regardless of performance." ((in 3 reviews))

What are employees saying about iContact layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iContact layoffs and their outlook for job security at iContact in 2026.

What are the top reviewed iContact locations?

Morrisville , Raleigh , Durham , Holly Springs , Mooresville , Dallas , Research Triangle Park

iContact reviews

3.3

59% would recommend to a friend

(81 total reviews)

Michael Pepe

100% approve of CEO

41% positive business outlook

Ratings by demographic groups

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iContact has an employee rating of 3.3 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iContact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews

2.0

Aug 16, 2012

Squandered opportunities and failed leadership

Software developer

Recommend

CEO approval

Business Outlook

Pros

Interesting technical challenges, opportunities to learn good tech skills, at the time I was there we had some amazing talent that I learned a lot from (which has since mostly left). The pay was very competitive, I would even say generous.

Cons

Office politics, confused business direction, lots of unnecessary drama, not safe to express opinions that differ from management (even privately). Many people fired (not laid off) for questionable reasons (not me fortunately, but many others). There may have been legitimate reasons that weren't shared in some of these cases, but I'm dubious that it this was true in all cases. A lot of extremely capable technical talent was squandered and ultimately left the company in frustration.

5.0

Jul 18, 2012

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work environment is fun and relaxed. Management treats you with respect and allows you to work at your own pace without micromanaging you. People believe in the product!

Cons

There have been some changes since the acquisition that are still being worked out but for the most part issues are addressed quickly.

iContact Response

9y

Thanks for the review!

5.0

Apr 7, 2012

Great place to work overall

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Provided great opportunities to give back to the community as well as a great work life balance. We also did agile right with a large emphasis on quality software. This is accomplished mostly by writing testable software, unit testing and automated testing that was actually paid attention to.

Cons

A little too much agile resulted in sometimes a lot of meetings. It also resulted in design by committee so individual engineering was sometimes tough, though you could see this as a benefit from a business perspective.

Viewing 76 - 78 of 81 Reviews

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