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iHerb

Engaged Employer

iHerb reviews

3.8

71% would recommend to a friend

(769 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

Ratings by category

4.2

Compensation and benefits

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.8

Career opportunities

iHerb has an employee rating of 3.8 out of 5 stars, based on 769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

769 reviews
1.0
Sep 26, 2019

Jobs Moving Overseas

Technology
Recommend
CEO approval
Business Outlook

Pros

If you just say "yes" to everything that comes across your plate you can collect a pay check without doing any work. The CTO changes priorities so quickly and randomly that no one will notice. This strategy has been working well for development management for a long time.

Cons

Revolving door of talent. Look at the reviews, no one who works in the Irvine office is happy. Management has done so much cultural damage to the iHerb brand no one with any sense wants to work for the company in southern California. As result they are outsourcing every role they can outside of the US.

avatar
iHerb Response
6y
Thank you so much for taking the time to share your feedback. We do want to address the important issue of offshore/outsourcing you bring up. At iHerb, we have aspired to expand our team in Shanghai and do this rather as a partnership and an extension to the Irvine team. Most teams do close cross-collaboration across the board between the Irvine and Shanghai tech and product teams. They have been partnering up, sharing experiences and learning best practices from each other. This has inspired either side to share their perspective from both a product and tech vision and experience. Most significant tech companies have employed this model one way or another and as a result, eBay, Google, Airbnb all have extensions in sites such as China where there is an active pool of talent to tap into. We have neither nor intend to move any Irvine jobs to Shanghai, but rather expand our talent to be able to address the ever-increasing demands of a globally thriving eCommerce.
1.0
Sep 19, 2019

Horrible

Material handler
Recommend
CEO approval
Business Outlook

Pros

Good amount of hours if your willing to work like a dog thru the agency...

Cons

Harassment if your not Mexican Discrimination Hr does nothing but side with “green shirts” Iherb employees instead of protecting the ones being harassed.

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iHerb Response
6y
Thank you for sharing your thoughts about your time here at iHerb. I'm sorry you didn't have a great experience during your time here. Its important for us to maintain a diverse and inclusive culture that values all team members, contract or otherwise, voices. We take every complaint that is brought to our attention seriously and investigate/close out with appropriate actions. As these investigations are protected for privacy, I can assure you we take the necessary time to gather and interview parties involved so that we can maintain a professional and thoughtful approach to the situation. We are working hard to ensure any and all concerns are brought forward and have multiple avenues that are available to all team members. If there is additional detail or information you would like to provide, please feel free to contact our hot line at (833) 970-0001. All calls are anonymous and kept confidential so we'd appreciate if you can provide additional information.
3.0
Sep 9, 2019

The Smart Leave, Lucky Get Fired, Stupid Stay.

Engineer
Recommend
CEO approval
Business Outlook

Pros

There are no shortages of surprises that keep you on your toes and everyone entertained, as long as one of those surprises isn't you getting fired or demoted (but most likely it was your colleague who was though). There is a beach volleyball court outside where you can watch Verizon employees play for 2 hours a day while you contemplate where your career went wrong. Sometimes the only thing that gets you through the day is the hope that one day when you get your severance package, you'll finally join them for some volleyball! If you have commitment issues then you don't have to worry, your friends and coworkers won't be around too long for you to get attached. They occasionally hire some young cute co-eds, but you'll have to get in line after the President who will promote them to his "personal" project manager. There is a real-life robot wars arena in office! Just need to find robot engineers who still have all their fingers.

Cons

Can't really think of any real cons, except sometimes the cheese in the kitchen runs out too quickly.

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iHerb Response
6y
Thank you so much for taking the time to share your feedback. Sifting through the sarcasm/humor, we can assure you and everyone else we don't have real-life robot wars or robot engineers. We are however working on exciting things which one of them is warehouse robotics. We definitely hope you are able to figure things out and get your career on track with us or another opportunity. One thing that will definitely help is focusing on learning and advancing your own trade skills and doing good work versus speculation about President, managers, or others.
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