Is iHerb a good company to work for?

iHerb has an overall rating of 3.8 out of 5, based on over 806 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 71% of employees would recommend working at iHerb to a friend and 82% have a positive outlook for the business. The best reviews about iHerb have been left by employees working as Warehouse Associate , Equipment Operator and Warehouse Worker .

Does iHerb pay their employees well?

According to anonymously submitted Glassdoor reviews, iHerb employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at iHerb. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at iHerb?

71% of iHerb employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iHerb 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at iHerb?

Material Handler (77) , Equipment Operator (36) , Customer Service Representative (16) , Software Engineer (15) , Software Developer (14) , Warehouse Associate (13) , Warehouse Worker (13) , Picker/Packer (11) , Manager (9) , Picker (9) , Senior Software Engineer (9) , Global Logistics Specialist (8) , Product Manager (8) , Quality Control (8) , Trainer (8)

What are the pros of working at iHerb according to real employee reviews?

"Benefits are great and we can finally WFH." ((in 78 reviews)); "Good pay and the job was easy" ((in 51 reviews)); "Great people and Awesome team work." ((in 46 reviews)); "Great Leaders and team members to work with." ((in 20 reviews)); "The team is great and shifts are flexible" ((in 20 reviews))

What are the cons of working at iHerb according to real employee reviews?

"One of my biggest issues is that the upper management made the decision to raise pay for one shift in the attempt to get employees to stay when the other shift(s) were more deserving of the pay." ((in 18 reviews)); "This lack of leadership from the CTO affects how the directors below him manage (yes “manage”, not lead." ((in 13 reviews)); "poor communication and technical support" ((in 12 reviews)); "Newer technology managers have started to create a no" ((in 12 reviews)); "Less Favoritism, the company has improved though." ((in 12 reviews))

What are employees saying about iHerb layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iHerb layoffs and their outlook for job security at iHerb in 2026.

What are the top reviewed iHerb locations?

Irvine , Easton , Perris , Elgin , Hebron , Pasadena , Moreno Valley , Los Angeles , Riverside , Ellenwood , Carpentersville , Crystal Lake , Saint Louis , Phoenix , Detroit , Austin , Pasadena , Minneapolis , Peebles , Fresno , Arcadia , Murrieta , San Marcos , Vancouver , Allentown , Bethlehem , Nazareth , Northampton , Tatamy , Indiana

iHerb reviews

3.8

71% would recommend to a friend

(768 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

Ratings by category

4.2

Compensation and benefits

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.8

Career opportunities

iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

768 reviews

1.0

Jan 29, 2018

IT Operations

Senior software developer

Recommend

CEO approval

Business Outlook

Pros

- on site gym - free snacks - nice facilities

Cons

- IT Management. Overall the entire IT management from top to bottom are useless. The CEO should be concern the amount of people that leaves IT on the regular basis. If this is not a concern , well then it is expected by CEO as well, how engineers, developers, etc are treated by IT management.

iHerb Response

8y

Hello, iHerb has an extremely low turnover rate and management values the relationships they build with their team-members. It sounds like our management style was not an environment that was conducive for your success. We want all of our team members to enjoy working here and we hope that in your current role you are working for a team that you can thrive in.

2.0

May 12, 2020

Needs to work on leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are decent. The management style is hands off, with little to no micromanaging. Its a pro but also a con as it doesn't work for everyone. The Irvine office is in a great location. I would say it's a good place to start, but I wouldn't plan on staying long.

Cons

The culture is terrible. Executives and leadership aren't big on training or inspiring their work force.

iHerb Response

6y

Thank you for your feedback. We appreciate your opinion and experience with iHerb. Please know that we encourage our leadership team to attend training to best support their teams. We are always looking to make our company a number one choice for employees. We wish you the best in your future endeavors.

3.0

May 29, 2019

There’s always room for improvement.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great corporate events - Nice office space - Quiet environment - Gym, game room, kitchen, cafe, bike storage, lactation room, patio & grill, park - Tons of complimentary food and drinks - Team lunches/dinners (during long hours) - Awesome 401K matching - Reliable colleagues - Tech savvy/heavy company (laptop provided) - Training by really intelligent and dedicated colleagues - Pay is okay - Ability to work from home, but has its limitations on access

Cons

- Long hours/lack of work life balance (60-70 hr weeks) - Inefficient direct management due to lack of experience - Unstructured tasks/lack of time management - Manager isn’t trained/lack knowledge of all duties within the dept. - Understaffed dept. - No flexibility for newcomers - Rely on chat for communication vs. team meetings - Heavy workload and last minute changes/requests on duties already completed - Only recognize 6 holidays (not including MLK or Veterans) - Transitioned from FTO (Flexible Time Off) to accruing limited PTO based on length of employment

iHerb Response

7y

Thank you for your feedback. We are taking action to make sure all of the teams get the same work-life balance, and we definitely don’t expect such long regular hours. We have also been bringing in more management that are better trained and equipped to lead a tech-savvy group and will also motivate them to create that extra flexibility. We believe our PTO program is generous but will take feedback to improve it. The move from FTO was a result of hearing our people want something more tangible and close to other companies which was the resulting PTO system. We will continuously get the feedback on the new programs and tweak within our reasonable limits. - BT Bitarafan

Viewing 58 - 60 of 768 Reviews

Jobs at iHerb

Software Development Intern

Sr. Manager, Localization and Content

Global Logistics Team Lead

Pricing Data Scientist

iHerb

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Reviews by job title

IT Operations

Needs to work on leadership

There’s always room for improvement.

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