iHerb reviews

3.8

71% would recommend to a friend

(768 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

768 reviews
2.0
Mar 5, 2014

Great benefits but too much micro-managing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits were great. The owner is very friendly and cares for his employees and it shows with the type of benefits they offer and the amount of the cost covered by the employer,

Cons

Managers took micro-managing to an extreme. They never gave the benefit of the doubt, always assumed the worse. It ended up being a very stressful situation. Also a very young group in the accounting dept, a bit too young and immature.

1.0
Sep 16, 2022

clueless upper management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- insurance premiums are paid for - WFH positions, but local offices are available - nice offices - teams are supportive at the peer level

Cons

- Management is out of touch (company pretends to celebrate the contributions of their workforce while simultaneously having mass layoffs in the same week) - Upper management often times assign projects without a clear set of milestones or measures of success. This lets those managers set their goalposts if they come to find out their expected outcomes did not happen(because they didn't plan correctly or do their due diligence). - Projects are rushed so the achievements would look good on paper, but are never planned for upkeep, leading to rushed roll-outs with little to no support, as resources are used for the next rushed project. - Reactive culture - e.g. FTO was first implemented so the company didn't have to pay out PTO (disguised as "unlimited PTO"), then switched back to PTO after people started taking deservedly more days off. CoVID hits, people aren't taking vacation, then all of a sudden the company reimplements FTO when they realize they need to payout PTOs again. - Phantom shares are used to incentivize staying in the company instead of raises, and are worth very little (if anything at all) due to constant bad investments in failed projects.

1.0
Jun 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Competitive pay rates against other retailers

Cons

No trust in management. The executives instill fear and stress into the leaders, causing every manager or “favorite” to manipulate other team members and talk behind their backs. Management is extremely disrespectful and doesn’t instill community into their teams, they promote micromanaging and toxic behavior. My Manager knew nothing about me, didn’t know my skills or past experience. Did not utilize me for my skills, instead put me into positions where there was no growth or opportunity. I had multiple traumatizing experiences while working here. No organization in systems, they say they are “constantly changing” and open to new process, but they are not. Simple tasks are over complicated by management HR promotes well being and performance reviews but employees are constantly overworked and in performance reviews there are no individual contributing conversations, only suggestions for how to improve even if you excel in your role. Brands carried to not reflect “health living”. You carry mass brands that don’t care about health and wellness and most contain harmful ingredients No discount No room for growth

Viewing 94 - 96 of 768 Reviews

Glassdoor has 806 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.