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      iQor

      Engaged Employer

      iQor reviews

      3.2

      52% would recommend to a friend

      (3,172 total reviews)
      avatar

      Chris Crowley

      62% approve of CEO

      47% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.1

      Career opportunities

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.8

      Senior management

      2.7

      Work/Life balance

      iQor has an employee rating of 3.2 out of 5 stars, based on 3,172 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iQor employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Aug 3, 2016

      Ghetto,loud and unprofessional

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay,hours,benefits,bed bugs, the few employees that agree with how unprofessional this place is.

      Cons

      Dirty,loud,ghetto,bedbugs,rude coworkers,loud ignorant management team,everyone dresses like it's a fashion show,I can't even hear on the phone calls due to their terrible procedures, just absolutely terrible and unprofessional

      avatar
      iQor Response
      9y
      iQor strives to maintain a professional, clean environment for our employees, We take all feedback seriously and will look into these matters immediately. Thank you for taking time to comment on your experience.
      1.0
      Jan 4, 2016

      Iqor jipped me out of pay.... #idon'tworkforfree

      Customer service representative agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      None lacking communication when I asked management for clarification of pay and overtime pay they said if you do not like the policies of the company there is the door..... so I rightfully walked out because I gave this company three different times to correct discrepancies on my pay and they never did and so when I walked out I was not under contract to stay in or anything like that and then I Corps had the audacity to send me a termination letter two weeks after I left you did not fire me I left on my own accord because you could not pay me correctly for all hours rendered thank you for doing illegal business practices your contract should reconsider doing business with you if this is how you're going to treat employees hopefully the contracts and their numbers all add up

      Cons

      They don't pay for overtime, but you still have to work mandatory overtime but they won't pay for it they told me to call the HR number on the pay stub but when you called the number nobody ever return your phone call, now I'm in a class action lawsuit to recover all overtime pay... etc.... over a thousand current and former employees have joined the class action lawsuit.... speaks low of Iqor character.... each call center has an HR personal to take care of concerns but they could care less and just pass the buck to someone else.....

      1.0
      Aug 23, 2015

      The company is very unorganized and slow. As a agent, our work goes unnoticed and overlooked.

      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      9 dollars a hour is good for students fresh out of high school, or in college. Gives you an experience to see what a call center is like.

      Cons

      SUPERVISORS ARE VERY UNPROFESSIONAL AND MESSY! Operations managers as well are supposed to be there for you when you have a problem or issue with your supervisor but unfortunate they're only there to collect a check and won't mind telling you that. It's very loud & messy on the work floor, supervisors have favoritism. Agents that get pulled to be a lead agent or floor support act like supervisors & they have no authority. When customers ask to speak to a supervisor, they tell you to call a higher department so they can continue sitting on their phones not working. QA pick and choose the bad calls so your overall score can be low. I don't recommend this job to ANYONE!

      Viewing 28 - 30 of 3,172 Reviews
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      Glassdoor has 3,417 iQor reviews submitted anonymously by iQor employees. Read employee reviews and ratings on Glassdoor to decide if iQor is right for you.