iQor reviews

3.2

52% would recommend to a friend

(3,172 total reviews)
avatar

Chris Crowley

62% approve of CEO

47% positive business outlook

iQor has an employee rating of 3.2 out of 5 stars, based on 3,172 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iQor employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

3K reviews
1.0
Jan 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Great agents good avp's. Good hours

Cons

African Americans can not advance at this company System is terrible They only hold avp and agents accountable for poor performance and not vp's and above. Executives are out of the loop of front line. svp's discriminate and harass

2.0
Jan 14, 2012
Recommend
CEO approval
Business Outlook

Pros

The people. The ownership that our associates take with the customer that they represent on a daily basis. The successful teams are the ones that remember that we do not just work for iQor, an RMS Company... We work for our customers. At the end of the day, that's what is important.

Cons

The overload of responsibilities added to our full time responsibility of maintaining our customer relationships. iQor has underestimated the importance of these relationships and has created HR and IT processes that costs AVP's hours of time, at the cost of our customers. The outdated computers (why are we still using Microsoft 97? That's 15 years ago) and the lack of IT support has cost AVP's additional hours spent fixing computers and diagnosing the issues by utilizing our new best friend.. Google. Once again, at the cost of our customers. I dislike providing a low rating to an associate that has met the goals provided but was rated against associates on other teams that have incomparable objectives.

2.0
Feb 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Relaxed dress code, Monthly bonuses available for good performance, Quarterly Evaluations for raises with hourly employees. Free food is fairly consistent.

Cons

-Extreme lack of structure, -If you move up at all say goodbye to any work life balance. -Management often in relationships/involved with direct reports, -HR often not accessible due to stretching HR reps between multiple locations, -Most computer stations and chairs are falling apart, management doesn't care and just says "figure it out" -Being under the wrong manager will ruin any enjoyment you can find in this place. -Most employees thrive on being involved with other peoples drama.

Viewing 37 - 39 of 3,172 Reviews

Glassdoor has 3,417 iQor reviews submitted anonymously by iQor employees. Read employee reviews and ratings on Glassdoor to decide if iQor is right for you.