symplr reviews

3.2

35% would recommend to a friend

(435 total reviews)
avatar

Venkat Kavarthapu

100% approve of CEO

30% positive business outlook

symplr has an employee rating of 3.2 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The symplr employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

435 reviews
2.0
Apr 20, 2016

Customer Service

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The customer service team is great. There is no drama among each other. The benefits and 401K are great as well. The current CEO buys lunch often.

Cons

They are very hard working but severely under paid. It is not even competitive to other credentialing companies. There is not much room to grow unless somebody leaves. This is not to say that there are not openings to move to different departments but within the CS department, not so much. The company used to be about the customer but is now about the revenue. When the CEO came in, he grew the company but knows nothing about healthcare, only about growing the company. There are no bonuses for the CS department either. The raises are comical. There is always more work given but the pay does not reflect that.

1.0
Nov 3, 2025

top heavy

Recommend
CEO approval
Business Outlook

Pros

Avoid this employer, they only care about $.

Cons

I worked here for five years and gave this company everything I had. I was consistently one of the top performers in my department, but none of that mattered when they decided to “restructure.” Their so-called “24/7 business model” is just a cover for outsourcing work to people who are underpaid, poorly trained, and can’t effectively communicate with clients or coworkers. The quality of work has tanked because leadership values saving a dollar over doing things right. There’s no loyalty, no transparency, and certainly no respect for the people who actually keep the place running. The company culture is apathetic at best and toxic at worst - everyone’s just trying to survive the next round of layoffs. I wouldn’t recommend working here to anyone. You’d honestly be better off at McDonald’s, where at least your effort is seen and you’re treated like a human being.

avatar
symplr Response
8mo
We value all feedback from current and former team members. Every perspective helps us reflect on how we’re growing as an organization and where we can improve. Whether it’s through flexible work options, leadership development, or operational changes, we remain focused on building a company that supports our people and delivers meaningful impact in healthcare. If you’d like to share more, we encourage you to reach out to us at careers@symplr.com
2.0
Oct 11, 2025

Constant RIF

Recommend
CEO approval
Business Outlook

Pros

Permissive PTO Remote work Team atmosphere

Cons

Many layoffs 5 in a year Retaliatory management

avatar
symplr Response
8mo
We value all feedback from current and former team members. Every perspective helps us reflect on how we’re growing as an organization and where we can improve. Whether it’s through flexible work options, leadership development, or operational changes, we remain focused on building a company that supports our people and delivers meaningful impact in healthcare. If you’d like to share more, we encourage you to reach out to us at careers@symplr.com
Viewing 70 - 72 of 435 Reviews

Glassdoor has 455 symplr reviews submitted anonymously by symplr employees. Read employee reviews and ratings on Glassdoor to decide if symplr is right for you.