Addition Financial reviews

Thank you for your feedback. Strict Attendance Policy: Yes, Addition Financial has a robust attendance policy to ensure we have the right number of team members daily to better serve our members. Consistency across departments and levels is always being reviewed and appreciate the feedback here. Bank Account Requirement: We implemented the requirement for having a bank account with Addition Financial ahead of testing our new digital banking platform. We are so mission-focused on having the best member experience possible that we wanted the entire team at Addition Financial to experience the new product and help test it so that there are no issues once our members begin using it. The requirement to have an account is only in place when there are new upgrades to test with our banking technology. Member Satisfaction: We have a team dedicated to reviewing member feedback and while our online reputation is positive (Google aggregate score of 4.9), we are committed to listening to our members to ensure our efforts align with providing excellent member service. Limited Growth Opportunities: We have career development programs such as job shadowing, progressive technical training based on career paths, and leadership development classes aimed at aspiring leaders. We welcome all team members to take the initiative with their career growth and to work with their managers. Sustained performance in current role and other factors lead to growth opportunities. Check in with our HR Team to learn more. Employee Loyalty and Skill Development: We appreciate your dedication and eagerness to learn. We're committed to fostering a culture that values loyalty and supports continuous skill development. Bonus Distribution: We hear your feedback on the bonus structure. We have created visibility though our CEO communicating the plan at the beginning of the year combined with our Chief Communications Officer sharing monthly updates to all team members. We have also made improvements this year by designing a team member-accessible dashboard for greater visibility that went live in first quarter.

Thank you for your candid feedback. All of our team members are very important and our higher tenured team members have a very valuable viewpoint as well. While you have provided a large amount of issues, a couple in particular stand out. Bank Account Requirement: We implemented the requirement for having a bank account with Addition Financial ahead of testing our new digital banking platform. We are so mission-focused on having the best member experience possible that we wanted the entire team at Addition Financial to experience the new product and help test it so that there are no issues once our members begin using it. The requirement to have an account is only in place when there are new upgrades to test with our banking technology. Giving Feedback & Action: Without specifics, you have decided that speaking up has negative impacts. Nothing could be farther from the truth. Feedback and open communication are encouraged and frankly is one characteristic of promotability. What may be frustrating to some is the focus on performance and bringing your "A game" every day. Any feedback that is productive around how to do work better, smarter, faster, and at higher service levels for our members is always listened to and actioned in some productive way. Negative accusations without source or accuracy tend not to be acknowledged. Please reach out to your manger, senior leader, or to your HR Business Partner to share your thoughts so that we can all work together to improve the situations you may be seeing.