Addition Financial reviews

3.4

59% would recommend to a friend

(42 total reviews)

Kevin S. Miller

64% approve of CEO

45% positive business outlook

Reviews by job title

42 reviews

Reviews about "Culture"

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3.0
Sep 12, 2024

Fine

Recommend
CEO approval
Business Outlook

Pros

The people who work there are very nice and some people are really innovative at what they do. Not a bad place to get started in your career, decent opportunities for growth. Vacation was a little low, but decent health benefits.

Cons

They rescinded hybrid work, so it is all in person. They consistently underpay for the industry range, which they are attempting to address but takes time. Upper leadership is not interested in hearing or dealing with people at the lower levels, especially in times of change or unhappiness. The CEO presents as an approachable guy who wants anyone to bring him any concern but has zero interest in actually following through with that persona.

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Addition Financial Response
1y
Thank you for sharing your feedback. At Addition Financial, we strive to provide our operations teams with the highest level of support as they in turn drive the important relationship with our members. Many companies are making the decision to adjust their remote work and what makes the most sense for our business is to be present daily to help drive that level of service where it matters most, to our members. Our leadership takes great efforts to understand what the team member experience through our cultural survey, CEO listening tours, and the daily structure of support with managers and support teams. That feedback is carefully consumed and organized to have a holistic picture of the "landscape" and action items are identified, solved, and closed.
4.0
Sep 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Great work environment, and good culture.

Cons

Limited room for growth and improvement

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Addition Financial Response
1y
Thanks for your review. There will soon be a new career framework rolled out that clearly outlines the kinds of roles and job families that a team member can use to plot their growth journey here. Stay tuned!
1.0
Jun 19, 2024

Not Worth the Stress

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- PTO - Learn about banking

Cons

-Strict Attendance policy that other senior departments or management does NOT have to follow - You cannot work here without a bank account with Addition. - Communication among the branches and the headquarters are non-existent and very last minute - Credit union policies are strict and do not benefit the members and it puts you in an uncomfortable position by providing bad customer service - Don't expect to grow here - They put you through consumer lending training but will not provide you your NMLS license - They open up positions specifically for their bilingual friends. - Your efforts are not valued here - Addition does not value employees loyalty , senior , eagerness to learn new skills - The way bonuses ( which is hardly once a year ) are distributed is so complicated that you will never know until you get paid .

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Addition Financial Response
2y
Thank you for your feedback. Strict Attendance Policy: Yes, Addition Financial has a robust attendance policy to ensure we have the right number of team members daily to better serve our members. Consistency across departments and levels is always being reviewed and appreciate the feedback here. Bank Account Requirement: We implemented the requirement for having a bank account with Addition Financial ahead of testing our new digital banking platform. We are so mission-focused on having the best member experience possible that we wanted the entire team at Addition Financial to experience the new product and help test it so that there are no issues once our members begin using it. The requirement to have an account is only in place when there are new upgrades to test with our banking technology. Member Satisfaction: We have a team dedicated to reviewing member feedback and while our online reputation is positive (Google aggregate score of 4.9), we are committed to listening to our members to ensure our efforts align with providing excellent member service. Limited Growth Opportunities: We have career development programs such as job shadowing, progressive technical training based on career paths, and leadership development classes aimed at aspiring leaders. We welcome all team members to take the initiative with their career growth and to work with their managers. Sustained performance in current role and other factors lead to growth opportunities. Check in with our HR Team to learn more. Employee Loyalty and Skill Development: We appreciate your dedication and eagerness to learn. We're committed to fostering a culture that values loyalty and supports continuous skill development. Bonus Distribution: We hear your feedback on the bonus structure. We have created visibility though our CEO communicating the plan at the beginning of the year combined with our Chief Communications Officer sharing monthly updates to all team members. We have also made improvements this year by designing a team member-accessible dashboard for greater visibility that went live in first quarter.
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