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American Auto Shield

Engaged Employer

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews
2.0
Mar 27, 2023
Recommend
CEO approval
Business Outlook

Pros

At this time I have none

Cons

Company does not put their members first. Claims constantly delayed due to adjuster not working in timely matter. Something that should take less than 5 hrs to review so customer can get vehicle fix same day takes weeks.

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American Auto Shield Response
3y
Thank you for your feedback. The feedback we receive is used to evaluate opportunities for improvement. We are sorry to hear that we are missing the mark regarding your employee experience. We appreciate your feedback and will share it with upper management.
1.0
Feb 16, 2023
Recommend
CEO approval
Business Outlook

Pros

pays well, remote work, good work/life balance and benefits

Cons

very large workload, stressful, sleazy tactics used to avoid paying claims, Customers are usually very upset and wonder why they got scammed into paying for an extended warranty for months that does everything to avoid helping them out. Terrible reputation with repair shops (many refuse to work with the company due to many complications that happen day to day). Very limited in the ability to actually assist contract holders.

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American Auto Shield Response
3y
Thank you for your review. We are happy to hear that we met your pay, benefits, and work-life balance expectations. We are sorry to hear that we missed the mark regarding your other employee experiences. The feedback we receive is used to evaluate opportunities for improvement. We appreciate your input and wish you the best in your future endeavors.
1.0
Jun 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is ok , working from home

Cons

Everything besides the working from home.

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American Auto Shield Response
4y
Thank you for your candid feedback. We apologize that we didn’t meet your expectations during your training period. We appreciate you taking the time to share your experience with us. It is reviews like this that help us to continue to improve our employee experiences. Best of luck to you in your future career.
Viewing 34 - 36 of 176 Reviews

Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.