American Express Senior Client Development Manager reviews

Job security. With recent loss of cobranded cards our positions are feeling pretty insecure right now. They just laid off the entire 2nd floor of fraud to go outsourced. Also, micromanaged with stats and with the down turn of bad decisions Amex is making it's impacting our scores and commission. They have an attitude of "what are you doing wrong". Instead of "what is Amex doing wrong". Reps payout is based on how likely the card member will refer but with latest changes with the company it's highly unlikely. Plenty of vacation time but they don't open days for you to ask off and they aren't hiring to make it easier flexibility for existing reps to not be "wait listed" for time off. Never and team meetings, coaching or socializing with colleagues. They have you chained to your phone for the whole 8 or 10 hour shift aside from breaks and it's always back to back calls. Burned out easily. Health benefits are outrageous and high deductible insurance which is lame for such a "prestige company"

no leadership, poor training, managers give mixed messages act like they are doing a favour when training employees, manager believes American express is the best company and acted like it was a privilege to work there even with no benefits.