Benihana reviews

3.0

26% would recommend to a friend

(839 total reviews)

Thomas Baldwin

28% approve of CEO

22% positive business outlook

Benihana has an employee rating of 3.0 out of 5 stars, based on 839 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Benihana employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

839 reviews
1.0
Jun 27, 2018

Toxic Corporate Environment

Recommend
CEO approval
Business Outlook

Pros

Employee dining discount. The support center working hours. Background checks are only for corporate and manager positions. No drug test.

Cons

Benihana is a VERY toxic and highly stressful environment, which is a lot like high-school where the mean girls target/harass everyone else. Promotions aren’t based on merit or experience but based on how long you’ve been with the company (5 years or more automatically gets you a promotion) , or if you have a connection to those in a key position. Benihana has established policies but doesn’t apply to everyone. Pictures and videos are taken of employees without their consent. Benefits are very limited and expensive because the company is always trying to save, so all decisions are based on cost and not on the efficiency for the business. Additionally, The HR Department is a mess. There’s no true HR within the organization just legal. The open door policy is a lie because if it doesn’t fit the upper management agenda they will try to get rid of you or push you out.

1.0
Jun 12, 2015

server

Recommend
CEO approval
Business Outlook

Pros

Absolutely nothing good to say about this place. 50% off meals up to a maximum of $100. (cheap benefit). Water view is nice.

Cons

Treat servers like non-humans, no respect at all. Everyone lookout only for themselves. Hostess will sit you good customers if you are friendly with them. Even over heard them saying "if I don't like you, I will sit you with certain types of customers", they will mess with you at all times. Chefs are loud and obnoxious, selfish and greedy. Will try to get side tips which in turn reduce your tips. You still have to tip them 9% of the food sales of that table. Getting double tipped. You are screwed if customer don't tip you or tip less than 10%. Even when employees (even corporate ones) come to eat, they don't tip. Sad, sad, sad.

2.0
May 28, 2015

poor hiring practices for management

Recommend
CEO approval
Business Outlook

Pros

Great food and culture. Can be a really fun place to work. A great chef can make for an easy night.

Cons

NEVER enough manager. I was stuck working 60-70 hours a week. Only 3 managers to run a store doing 60k a week. No kitchen manager We only had 2 managers for over 2 months. At least 2 open to closes a week.

Viewing 4 - 6 of 839 Reviews

Glassdoor has 852 Benihana reviews submitted anonymously by Benihana employees. Read employee reviews and ratings on Glassdoor to decide if Benihana is right for you.