Booking.com reviews

4.1

80% would recommend to a friend

(806 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Reviews by job title

806 reviews

Reviews about "Management"

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1.0
Mar 13, 2024

Avoid it

Recommend
CEO approval
Business Outlook

Pros

Perks, hotel discounts, semi-flexible schedule

Cons

Bad management, micromanaging employees, toxic work environment

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Booking.com Response
2y
Hi, thank you for sharing your feedback. It is great to hear you appreciate the benefits and semi-flexible schedule. We are however sorry to hear about your experience with management and the work environment. We take your comments seriously and will continue to strive towards a positive and supportive workplace for all employees. The Booking.com team
4.0
Mar 11, 2024
Recommend
CEO approval
Business Outlook

Pros

People, Tools, Culture, Communication, Benefits

Cons

Site Management, Works council, Closed operations

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Booking.com Response
2y
Hi, thank you for sharing your feedback on your experience as a Customer Service Representative at Booking.com. We are glad to hear positive remarks about the people, tools, culture, communication, and benefits. Your insights regarding site management, works council, and closed operations are appreciated. We value your input as we continually strive to enhance our operations and employee experience. The Booking.com team
4.0
Mar 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Travel opportunities, monthly events & annual meeting

Cons

Growth opportunities limited, internal promotions denied, management favoring certain employees

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Booking.com Response
2y
Hi, thank you for your review. We are happy to hear about your positive remarks about the travel opportunities, events, and meetings. However, please know that your feedback regarding career growth opportunities and promotions are equally important to us. Please know that we take your concerns about the management seriously and be ensured that we have clear policy on favoritism and strict policy on internal promotion in our code of conduct. We encourage you to report your experience by contacting our 24-hour Ethics & Compliance hotline, your call will be completely confidential. You can still contact the hotline as a former employee. Please note that the team will thoroughly investigate all the reports, as it is important for us to create a better and rewarding workplace environment for all our employees. The Booking.com team
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