Is Box a good company to work for as a Customer Success Operations Associate?

Customer Success Operations Associate professionals working at Box have rated their employer with 4.8 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Box employees being 3.8 out of 5 stars. Search open Customer Success Operations Associate Jobs at Box now and start preparing for your job interview by browsing frequently asked Customer Success Operations Associate interview questions at Box .

Does Box pay Customer Success Operations Associate employees well?

Customer Success Operations Associate professionals rate their compensation and benefits at Box with 4.8 out of 5 stars based on 32 anonymously submitted employee reviews. This is 23.3% better than the company average rating for salary and benefits. Find out more about Customer Success Operations Associate salaries at Box.

What are the top reviewed jobs at Box?

Software Engineer (95) , Account Executive (85) , Sales (52) , Senior Software Engineer (51) , Outbound Business Representative (23) , Customer Success Manager (18) , Enterprise Account Executive (15) , Outbound Sales Representative (15) , Director (14) , Sales Development Representative (SDR) (14) , SMB Account Executive (12) , Implementation Consultant (11) , Marketing (11) , Product Manager (11) , Solutions Engineer (11)

What are the pros of working at Box according to real employee reviews?

"Great people and team work" ((in 166 reviews)); "Good benefits and friendly environment." ((in 78 reviews)); "great management and leadership who actually listen" ((in 69 reviews)); "Good pay and availability is good" ((in 43 reviews)); "compensation is competitive" ((in 26 reviews))

What are the cons of working at Box according to real employee reviews?

"There is no 401k match and honestly Box can do better with making an initiative to do that." ((in 47 reviews)); "There is no 401K matching even though people have been asking for this for years." ((in 40 reviews)); "Most of the action items were for engineers to work around the poor management rather than for management to improve themselves." ((in 34 reviews)); "Our manager is aware." ((in 22 reviews)); "Middle management feels inexperienced both for product and engineering orgs" ((in 14 reviews))

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Box

Box Customer Success Operations Associate reviews

4.8

95% would recommend to a friend

(32 total reviews)

Aaron Levie

95% approve of CEO

95% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.9

Work/Life balance

4.8

Senior management

4.8

Compensation and benefits

4.6

Career opportunities

Customer Success Operations Associate employees have rated Box with 4.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Success Operations Associate professionals have an excellent working experience there. Box is rated 25% above average by Customer Success Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

32 reviews

4.0

Apr 4, 2024

WLB > Career Progression

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Box has the best culture of any company I've ever worked for. There is an intentional focus on bringing employees together and everyone is willing to share their experience with other teams and help out where they can. There is also a decent focus on ensuring employees can balance their personal life while still enabling each other to get their best work done.

Cons

While there are opportunities for advancement and changing roles/departments, the requirements/ability to do so can be difficult and often times will depend on your team and management chain.

3.0

Apr 4, 2024

Presents cool. Sales culture. Big Promises, Questionable Delivery

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Some really high performers working at this company. They are driven, enthusiastic, smart, and come from all backgrounds

Cons

Very sales-like culture. Extremely competitive, toxic positivity, shoestring budgets all around, leadership seems deaf to front-line employees' claims for better work balance, greater focus on core functions, and lack of advancement for hard work. Employees are spread very thin and under appreciated when it comes to merit increases and promotions.

5.0

Jan 16, 2024

Solid culture

Customer success

Recommend

CEO approval

Business Outlook

Pros

Collaborative environment. Lots of innovation

Cons

Not sure how meritocratic Box is. Lots of middle management

Viewing 4 - 6 of 32 Reviews

Jobs at Box

Team Manager, Customer Success

Customer Success Manager

Manager, Business Development

Customer Success Manager, Public Sector

Customer Success Manager, Public Sector

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Box

Box Customer Success Operations Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

WLB > Career Progression

Presents cool. Sales culture. Big Promises, Questionable Delivery

Solid culture

Jobs at Box

Box reviews FAQs

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