Is Box a good company to work for as a Customer Success Operations Associate?

Customer Success Operations Associate professionals working at Box have rated their employer with 4.8 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Box employees being 3.8 out of 5 stars. Search open Customer Success Operations Associate Jobs at Box now and start preparing for your job interview by browsing frequently asked Customer Success Operations Associate interview questions at Box .

Does Box pay Customer Success Operations Associate employees well?

Customer Success Operations Associate professionals rate their compensation and benefits at Box with 4.8 out of 5 stars based on 32 anonymously submitted employee reviews. This is 23.3% better than the company average rating for salary and benefits. Find out more about Customer Success Operations Associate salaries at Box.

What are the top reviewed jobs at Box?

Software Engineer (95) , Account Executive (85) , Sales (52) , Senior Software Engineer (51) , Outbound Business Representative (23) , Customer Success Manager (18) , Enterprise Account Executive (15) , Outbound Sales Representative (15) , Director (14) , Sales Development Representative (SDR) (14) , SMB Account Executive (12) , Implementation Consultant (11) , Marketing (11) , Product Manager (11) , Solutions Engineer (11)

What are the pros of working at Box according to real employee reviews?

"Great people and team work" ((in 166 reviews)); "Good benefits and friendly environment." ((in 78 reviews)); "great management and leadership who actually listen" ((in 69 reviews)); "Good pay and availability is good" ((in 43 reviews)); "compensation is competitive" ((in 26 reviews))

What are the cons of working at Box according to real employee reviews?

"There is no 401k match and honestly Box can do better with making an initiative to do that." ((in 47 reviews)); "There is no 401K matching even though people have been asking for this for years." ((in 40 reviews)); "Most of the action items were for engineers to work around the poor management rather than for management to improve themselves." ((in 34 reviews)); "Our manager is aware." ((in 22 reviews)); "Middle management feels inexperienced both for product and engineering orgs" ((in 14 reviews))

Box Customer Success Operations Associate reviews

4.8

95% would recommend to a friend

(32 total reviews)

Aaron Levie

95% approve of CEO

95% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (32 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Success Operations Associate employees have rated Box with 4.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Success Operations Associate professionals have an excellent working experience there. Box is rated 25% above average by Customer Success Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

32 reviews

5.0

Sep 9, 2023

Amazing Company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great culture, people, work life balance and CEO!

Cons

No 401k matching but so many other amazing perks.

5.0

Jul 13, 2023

Working at Box is a DREAM

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- they treat you like an adult, it's flexible and you're empowered to manage your own diary - everyone is unbelievably friendly, you feel like part of the family from day one, and there are lots of community events/groups to get involved in - the company values are actually REAL and not just some nice words on a website - solid career progression steps - great management and leadership who actually listen

Cons

- the ramp up is very comprehensive but possible a little too slow, lots and lots of training before you get stuck into role

4.0

Dec 12, 2022

Great all around company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Box combines quality culture with fairly interesting work and good leadership. We were one of the few companies I knew to not do layoffs in late 2022. All exec teams have some degree of aloofness, but I see it far less at Box than other companies. Most managers are good in GTM teams, some are truly stellar Our hybrid work policy is excellent - little to no pressure to come into the office, but always available

Cons

- some legacy processes take a while to get rid of - cross team communication has room to improve

Viewing 7 - 9 of 32 Reviews

Jobs at Box

Team Manager, Customer Success

Customer Success Manager

Manager, Business Development

Customer Success Manager, Public Sector

Customer Success Manager, Public Sector

Box

Box Customer Success Operations Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Amazing Company

Working at Box is a DREAM

Great all around company

Jobs at Box

Box reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Box reviews FAQs

Jobs at Box