Is Box a good company to work for as a Customer Success Operations Associate?

Customer Success Operations Associate professionals working at Box have rated their employer with 4.8 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Box employees being 3.9 out of 5 stars. Search open Customer Success Operations Associate Jobs at Box now and start preparing for your job interview by browsing frequently asked Customer Success Operations Associate interview questions at Box .

Does Box pay Customer Success Operations Associate employees well?

Customer Success Operations Associate professionals rate their compensation and benefits at Box with 4.8 out of 5 stars based on 32 anonymously submitted employee reviews. This is 23.3% better than the company average rating for salary and benefits. Find out more about Customer Success Operations Associate salaries at Box.

What are the top reviewed jobs at Box?

Software Engineer (95) , Account Executive (85) , Sales (52) , Senior Software Engineer (51) , Outbound Business Representative (23) , Customer Success Manager (18) , Enterprise Account Executive (15) , Outbound Sales Representative (15) , Director (14) , Sales Development Representative (SDR) (14) , SMB Account Executive (12) , Implementation Consultant (11) , Marketing (11) , Product Manager (11) , Solutions Engineer (11)

What are the pros of working at Box according to real employee reviews?

"Great people and team work" ((in 170 reviews)); "Good benefits and friendly environment." ((in 76 reviews)); "great management and leadership who actually listen" ((in 65 reviews)); "Good pay (better than my last job at least)" ((in 40 reviews)); "Company Culture/ friendly colleagues" ((in 26 reviews))

What are the cons of working at Box according to real employee reviews?

"No 401k match at this point in time since Box is still a young and growing company." ((in 44 reviews)); "Not the greatest health plans and no 401k matching" ((in 42 reviews)); "Most of the action items were for engineers to work around the poor management rather than for management to improve themselves." ((in 34 reviews)); "Middle management feels inexperienced both for product and engineering orgs" ((in 14 reviews)); "Long hours, below" ((in 9 reviews))

Box Customer Success Operations Associate reviews

4.8

95% would recommend to a friend

(32 total reviews)

Aaron Levie

95% approve of CEO

95% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Success Operations Associate employees have rated Box with 4.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Success Operations Associate professionals have an excellent working experience there. Box is rated 25% above average by Customer Success Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

32 reviews

4.0

Mar 21, 2018

Join to learn, leave to progress

Customer success

Recommend

CEO approval

Business Outlook

Pros

- Working with exceptionally talented people - Fun, collaborative, transparent culture - Free food - Industry leading product - Strong executive leadership

Cons

- Limited career development opportunities - Compensation below industry average for most Customer Success roles

1.0

Jul 26, 2017

Customer Success

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

CEO and Sr. Management seem to care about culture.

Cons

Lack of centralized goals. Major issue with siloed departments which is leading to animosity and frustration between teams, esp in CS and Sales.

4.0

Mar 28, 2017

Leadership gaps in Customer Success

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Box is an amazing company. Being there for a few years there's a lot to celebrate: - great work/life balance -there are a lot of processes in place to make your jobs better/make you more efficient -the company is constantly evolving, which usually means improving - free lunch/dinner - good perks and benefits - although by not means the best for the valley

Cons

Customer Success leadership has definitely taken a turn for the worse. Certain people have been there too long to care, and so they literally do nothing as other veterans RUN out because of bad leadership decisions. Furthermore, CSMs are severely underpaid for the valley.

Viewing 25 - 27 of 32 Reviews

Jobs at Box

Team Manager, Customer Success

Customer Success Strategy and Operations Analyst

Manager, Business Development

Customer Success Manager, Public Sector

Customer Success Manager, Public Sector

Box

Box Customer Success Operations Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Join to learn, leave to progress

Customer Success

Leadership gaps in Customer Success

Jobs at Box

Box reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at Box

Box reviews FAQs