Brightside Health reviews

3.9

77% would recommend to a friend

(146 total reviews)
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Brad Kittredge

75% approve of CEO

72% positive business outlook

Brightside Health has an employee rating of 3.9 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightside Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

146 reviews
2.0
May 30, 2025

All about the $$$

Recommend
CEO approval
Business Outlook

Pros

The company thrived when it was owned and operated by Lionrock Recovery. Under Lionrock's leadership, there was a strong sense of support, openness, and trust. Employees felt valued, and the work environment promoted collaboration and transparency. Most importantly, clients benefited from direct, personal contact with compassionate admissions and clinical teams—fostering the kind of human connection essential in behavioral health care.

Cons

While I understand that technology is shaping the future of healthcare, the current approach at this company feels entirely profit-driven, with little consideration for employees or clients. The absence of human connection in both internal operations and client care is concerning—especially in the context of behavioral health, mental health, and substance use treatment, where empathy, personal touch, and relationship-building are essential to effective outcomes. Clients often face their most vulnerable moments when seeking care, and a system that is fully reliant on automated processes and technology can feel cold, impersonal, and even alienating. Likewise, staff are left feeling unsupported and disconnected, which can ultimately impact morale, performance, and client experience. Behavioral health deserves a more human-centered model—one that balances innovation with compassion. Technology should enhance care, not replace the essential human connection that clients and professionals alike need to thrive.

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Brightside Health Response
11mo
Thank you for taking the time to share your experience. Your care for the mission and for the people we serve is clear, and we truly appreciate the work you contributed. We hear your reflections on the shift over time, and we know how important it is to stay grounded in connection, compassion, and trust—especially during acquisition integrations. As we grow and evolve, we’re committed to holding onto those values and making sure they’re felt across our team and the care we deliver. Thank you again for your perspective and for the impact you made. Kat Noren, SVP of People
1.0
Jul 11, 2025

Not on a good trajectory

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone I worked with directly was smart and clearly dedicated to helping our patients out. The company is fully remote.

Cons

I was part of the second major layoff the company conducted this year. Two rounds in under six months is concerning. What made it worse was the lack of any clear warning signs—most company-wide communications painted a picture of reasonably consistent growth, and indicated that we were mostly making good progress toward goals. Communication from senior management and executives is often overloaded with corporate jargon, making it hard to understand what's actually being said. Unfortunately, the one executive who in my experience communicated in a more transparent, straightforward way was either let go or demoted in this latest round of cuts—it's unclear exactly what happened. After the previous round of layoffs, a team leader assured us that everyone who remained was considered essential and long-term. While I’ve been in the industry long enough to view that with skepticism, I imagine others took the message more seriously. The company frequently leans on the “we’re still figuring things out as a startup” excuse, both internally and in public responses. But after seven years in operation and with hundreds of employees, calling it a startup doesn’t hold up. In my view, this phrase serves as a deflection from deeper, ongoing issues with leadership, communication, and strategic direction—problems that remained unaddressed throughout my tenure. While a public response here claims that “severance and personalized transition support” were provided to all affected employees, my experience felt anything but personalized. I was laid off only via a generic email from an HR address, signed only as "Human Resources." The attached documents appeared hastily assembled—one referenced a 401(k) provider the company no longer used, suggesting they may have been recycled from a previous layoff. As for the “personalized transition support,” I have no idea what that was supposed to entail. It may have just been more corporate jargon with no real substance behind it.

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Brightside Health Response
11mo
Thank you for taking the time to share your experience. We’re grateful for the care you brought to your role and the impact you made. It’s clear you were committed to our mission, and we appreciate that. We know recent changes were difficult. We’re sorry your experience didn’t reflect the level of clarity or support we aim to provide. Your feedback on communication is important, and we’re actively working to be more clear, direct, and consistent moving forward. We’re always listening and committed to doing better. Thank you again for the work you did here. We wish you all the best in what’s next. Kat Noren, SVP of People
2.0
Jun 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Paid medical insurance. That's about it.

Cons

Overworked and underpaid. A lot of layoffs.

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Brightside Health Response
11mo
Thank you for sharing your feedback. We want to ensure that every employee can work with their manager to prioritize balance and get the recognization they deserve. We're sorry to hear that hasn't been your experience. We know recent changes have been challenging. While our intent has been to make thoughtful decisions, we recognize the real impact on people. We’re listening and committed to always finding ways to improve. Kat Noren, SVP of People
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Glassdoor has 206 Brightside Health reviews submitted anonymously by Brightside Health employees. Read employee reviews and ratings on Glassdoor to decide if Brightside Health is right for you.