Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "85% are remote People are great!" ((in 22 reviews)); "Great Benefits and 401k" ((in 20 reviews)); "The people are nice and work from home is good option" ((in 12 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 9 reviews)); "Long hours because everything is unorganized." ((in 5 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Training was a complete waste of time, most of the training time was spent on kahoots." ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace , Huntersville

Brightspeed reviews

3.2

53% would recommend to a friend

(247 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by demographic groups

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Brightspeed has an employee rating of 3.2 out of 5 stars, based on 247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

247 reviews

2.0

May 28, 2025

Disappointing and disconnected

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

WFH and benefits are solid.

Cons

Management at the head of department levels is a serious problem. There’s a weird culture of micromanagement and passing the buck at the same time. I would consistently find myself forced to complete tasks in a sub-optimal way by upper management, only to be questioned why we weren’t getting results. It’s like entire conversations were blacked out of their memory in order for them to attempt to avoid responsibility for broken and out of date processes. The tools and systems are incredibly out of date. The new tools they do bring in they don’t provide great training on citing lack of time due to tempo.

Brightspeed Response

1y

We appreciate you sharing your feedback, as we continue to work to address many of the issues you note.

3.0

Dec 3, 2024

I thought we mattered.

Customer service technician

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, training, teamwork, nothing

Cons

Work life balance. Stress. No voice. Physically emotionally draining.

Brightspeed Response

1y

We are sorry to hear that you feel like you don't have work/life balance. We acknowledge that building a new fiber network is demanding and we truly appreciate how hard our technicians work to serve our customers! Please be sure to discuss your concerns with your manager or reach out to HR.

1.0

Sep 9, 2024

It sucks!!

Account specialist

Recommend

CEO approval

Business Outlook

Pros

One supervisor that is a decent person is still there. The rest are all butt kissers and liars.

Cons

Everything. It sucks a big one. Company decided to lay off all American employees as in hundreds to be outsourced over seas. Don't work here and if you have the services cancel them!!!!

Viewing 34 - 36 of 247 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

Customer Service Technician

Brightspeed

Brightspeed reviews

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Disappointing and disconnected

I thought we mattered.

It sucks!!

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