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      Brightspeed

      Engaged Employer

      Brightspeed reviews

      3.2

      53% would recommend to a friend

      (245 total reviews)
      avatar

      Tom Maguire

      59% approve of CEO

      46% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Senior management

      3.0

      Career opportunities

      Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      245 reviews
      1.0
      Feb 19, 2024

      Old Company New Name

      Customer service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company will be sold again after fiber build is the only good thing to look forward too.

      Cons

      Outdated equipment, old work trucks, does not give us the bucket trucks we need, same managers from the former company going back to doing the everything the way the last company did. Not able to make needed customer repairs because the plan is to go to fiber.

      avatar
      Brightspeed Response
      2y
      As a new company, we continue to work on updating some of the aging systems and equipment that we inherited. It is definitely a work in progress!
      1.0
      Feb 17, 2024

      Nepotism

      Operation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most coworkers are very hard workers and really care about our customers.

      Cons

      Either you’re in or out basic on who you are related too or friends with. If you’re not on the in crowd it will not matter how hard you work. Management will not care or recognize you. Long hours because everything is unorganized. High turnover and constant reorganization resulting in problems not being solved. Everyone trying to make process easier for them adding work to other departments. Last, you have to get use to telling customers we are working on it when you know how to fix the issue but are not allowed because of cost.

      avatar
      Brightspeed Response
      2y
      Thank you for providing detailed feedback and suggestions for ways to improve.
      1.0
      Feb 11, 2024

      Bait and Switch

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing good to say about Brightspeed

      Cons

      No longer remote even though my position was promoted as remote when I was hired. My jobs changes often because of the high turnover and manager has no experience. No work life balance even though it was promoted when I was hired.

      avatar
      Brightspeed Response
      2y
      Thank you for taking the time to share your thoughts. All of our positions in the greater Charlotte area have been designated as hybrid, which was communicated during the recruiting and onboarding process.
      Viewing 4 - 6 of 245 Reviews
      Related searches: Brightspeed jobs | Brightspeed salaries | Brightspeed benefits | Brightspeed interviews
      ReviewsBrightspeed reviews

      Glassdoor has 251 Brightspeed reviews submitted anonymously by Brightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Brightspeed is right for you.