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COPS Monitoring

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COPS Monitoring reviews

3.5

59% would recommend to a friend

(185 total reviews)

Jim McMullen

65% approve of CEO

59% positive business outlook

COPS Monitoring has an employee rating of 3.5 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The COPS Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

185 reviews
5.0
May 3, 2021
Recommend
CEO approval
Business Outlook

Pros

I've had three jobs in the passed but none I liked more than Cops Monitoring so far. I worked at a different Call Center a few years ago (my first) and it was ok but I didnt like the vibe or supervisors. But I actually do like my managers at Cops and they go out of their way to talk to me and answer any random questions I have. Even the 2 office managers, they worked with me when I had somethings come up and needed schedule changes. The job gets easy once you get use to it. When you come in you clock in, find your seat and start handling calls. The day goes quick since the alarms are steady but its not stressful if that makes sense?? One of my favorite parts about the job are my coworkers. I didn't go in to this company expecting to make friends but the other dispatchers are funny and nice and make it a good place to be. Other than that we get cool stuff sometime like last year for Xmas we got a big cooler with a bunch of snacks in it from the different states and it was nice. I also like the vending machines and all the stuff in them. Overall I really like it here.

Cons

traffic sometimes and I wish the parking lot was redone but theres tons of space

5.0
May 3, 2021

The Sky Is The Limit

Recommend
CEO approval
Business Outlook

Pros

I started as a full-time dispatcher on the midnight shift seven and a half years ago with no prior experience with alarm systems or inbound/outbound calls. The well-structured training program was a huge relief for me since I was given three weeks of individualized training with an experienced dispatcher, not handling a single call without supervision until I completed the program and was certified by a manager. From there, I received constant feedback from my managers on my performance which made me feel very supported and recognized. Before starting here, I worked in retail and wasn’t getting benefits, consistent hours, recognition, etc. I felt like I was just a number. COPS blew me away with all the things they do for their employees—a massive holiday party, company awards, trips for tenured dispatchers, weekly pay, excellent benefits, tuition reimbursement, and the list goes on. COPS truly believes in promoting from within. I was promoted to a lead dispatcher, shift supervisor, assistant site manager, and eventually operations manager as the company continued to grow throughout my time here. As a matter of fact, most of the company’s management and executive management team started in entry-level positions like me. I also really appreciated how quickly I got to meet, know, and interact with the executive team, as they attend the holiday parties at all sites and also visit the offices throughout the year and interact with dispatchers. When I started here over seven years ago, I didn’t know what I was looking for or what I wanted to do with my life. Immediately, I could tell COPS Monitoring was different, and deciding to make it into a career was the easiest decision I have ever made. Everything I have learned and accomplished in my professional life is all thanks to COPS. I am blessed to work for a company that has been able to not only stay open during the ongoing COVID-19 pandemic, but continue to offer the same hours, benefits, and opportunities. If you’re looking for a rewarding career in a comfortable environment where you can help people every day and potentially save lives, this is the place for you.

Cons

None come to my mind.

Viewing 43 - 45 of 185 Reviews

Glassdoor has 186 COPS Monitoring reviews submitted anonymously by COPS Monitoring employees. Read employee reviews and ratings on Glassdoor to decide if COPS Monitoring is right for you.