CSAA Insurance Group, a AAA Insurer reviews

Within the past decade, infusion of new mercenary blood as leaders, prevalent buddy system and unapproachable top heavy hiearchy change the regional Bay Area culture of CSAA-IIB. There have never been so many turnovers of Claims VPs and so much turmoil with each regime. Claims operation centers have their localized translation of policies and govern by harassing staff.

Change is the mantra, but is not a discipline. There is no commitment to implementing change. It seems that as soon as one change initiative is announced, senior management are on their way to designing another change initiative that is 180 degrees from the previous. Senior management believes they know best as manage as if they were the parents rather than partners with the employees.