Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,704 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (12) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Benefits are good and co" ((in 154 reviews)); "Pay was good and lists of available overtime" ((in 119 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 109 reviews)); "Laid back atmosphere and good work/life balance." ((in 64 reviews)); "Great culture and values." ((in 56 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 76 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 48 reviews)); "Recently among several centers supervisors have been swapped back and forth in lateral transitions multiple times that have marginal experience when talent was more then present and would have been more cost effective and caused less disruption to the current operations." ((in 35 reviews)); "Senior management is out of touch with the workers and they are not available." ((in 33 reviews)); "Majority of managers don't practice the culture that the company preaches." ((in 32 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,514 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,514 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Jun 26, 2008

AAA - 100 Year old , once great, California Company flushed down the drain!

Product manager

Recommend

CEO approval

Business Outlook

Pros

Large footprint across Northern CA, NV and UT. Front line employees are genuine, honest and hard working. Strong brand recognition.

Cons

Dishonest leaders. Claim to "Live" the Values of Diversity, Integrity, Excellence, Adaptability, Members First and Collaboration. Senior Executives, Jim Pouliot, Bob Wilkes and Paula Downey have destroyed a once great California institution by outsourcing California jobs to conservative states OK, AZ and CO, that takes care of the Diversity value. Staged employee engagement surveys that are used as a "Mousetrap" to further destroy employee morale. There goes the integrity. Taking low paying jobs out of California and placing them in states where they can pay even lower rates works for the short term, in the long term it damages the economy of California and thus impact their Members. There goes Members First.

3.0

Jun 25, 2008

Tell Me It Ain't So

Insurance

Recommend

CEO approval

Business Outlook

Pros

The benefits and Paid Time Off is excellent. What once was stability has changed to an environment of uncertainty. Discounts on AAA insurance may be considered a benefit, but when a subsidiary is quoted the employee is not allowed to receive the discount. Liberty Mutual gives CSAA employees a 5% discount as a professional courtesy. The free membership is also an added benefit too. Other positives about working here...we have gone through this roller coaster three times in the last twenty years. The difference today is we have more people in Senior Management rolls while losing front line employees.

Cons

Office closures, layoffs, poor moral that has been created by Senior Management.

1.0

Jun 24, 2008

Employees make the company, and CSAA is NOT investing in its employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

People who have become your friends. Dollar for dollar match of 401K up to 6%. Flex time depending on your manager. Relatively good amount of PTO with 3 weeks the 1st year, 4 weeks the second year, and 5 weeks beginning the 5th year. Good work/life balance,depending on your manager/department.

Cons

Bad managers who have no people skills continue to remain at CSAA while driving away good, hardworking, knowledgeable employees. There is no succession planning for employees to move up and get promotions. Medical benefits are expensive and is not keeping up with the annual merit increase. There is no accountability when it comes to going over budget or expensive projects not performing. The company does not believe in promoting from within, but would rather hire someone from the outside who usually do not have insurance experience. The company has created many useless positions with highly compensated executives that are considered "empty suits." The company's technology is so outdated, I don't know how CSAA will continue to keep up with the more "progressive" companies.

Viewing 1504 - 1506 of 1,514 Reviews

Jobs at CSAA Insurance Group, a AAA Insurer

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