Call Experts reviews

2.8

41% would recommend to a friend

(57 total reviews)

Michael Leibowitz

45% approve of CEO

50% positive business outlook

Call Experts has an employee rating of 2.8 out of 5 stars, based on 57 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Call Experts employee rating is 25% below average for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

57 reviews
3.0
Sep 28, 2018

agent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

get to sit all day

Cons

can never leave your seat all day

5.0
Aug 13, 2018

Great place to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I am still fairly new to the Low Country and CallExperts was the most inviting Call Center I have ever worked for. This place recognizes talent and rewards it immediately from Day 1 on the OPS Floor.

Cons

It seems like getting people to come to work everyday can be an issue at times. What my fellow employees do not realize is this not only effects their check, but how hard the rest of us have to work to pick up the slack.

1.0
Aug 8, 2018

Single worst company I've ever worked for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The door when you're walking out

Cons

Anybody, and I mean anybody that calls looking to be a client will be allowed to be one. There is no morality bar that anything is below. Scams, ponzi schemes, products that sign you up for automatic reship because you missed the tiny writing at the bottom of the page, all this can be yours. These companies don't want to deal with the people they're ripping off, so you get to be the human shield that takes all the abuse. Sounds fun, no? The "big 3" holidays they usually give you one off, but you don't know which until a week before, so if you have to travel to your family by the time you know you can booking a flight will cost a fortune. Thus, you can't go. All holidays cannot be requested off even if you do it a year in advance, yet 95% of them if you're put on "mandatory coverage" you don't get holiday pay. Mandatory coverage is when they tell you sometimes not even a week in advance that you're required to be there on one of your off days, by the way. Can't make arrangements in such a short time frame? You're written up. "Incentives" include single cans of soda and snack sized bags of potato chips. No, really. I'm not kidding. Who wants a bonus anyway. I could go for pages. This is by a huge margin the worst place I've ever worked and there's no way I would recommend it to anybody. There's a reason the turnover rate here is astronomical even for a call center. I, like one of the previous reviews, have some serious doubts about the legitimacy of the few positive reviews.

avatar
Call Experts Response
7y
Thank you for detailing your feedback. I am very sorry to hear you had this negative experience. It appears that there were several miscommunications that allowed you to think that the items above are actual company opinions or policies. Most are simply not true. Clients are screened for best fit. Holiday sheets are given well in advance and all efforts are made to give employees their first choice holiday off and when possible, more. This is a 24/7 call center and we do need to stay open on holidays. There are many other incentive programs. Holiday pay is given for employees who follow the policies. For you to have this impression, I see that we need to improve the way that information is relayed as I am sure you would not have simply made things up, so thank you for pointing out the miscommunications. We wish you the best luck in your future career and truly are sad that you were not given the proper information during your employment.
Viewing 46 - 48 of 57 Reviews

Glassdoor has 63 Call Experts reviews submitted anonymously by Call Experts employees. Read employee reviews and ratings on Glassdoor to decide if Call Experts is right for you.