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      Call Experts

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      Call Experts reviews

      2.8

      41% would recommend to a friend

      (57 total reviews)

      Michael Leibowitz

      45% approve of CEO

      50% positive business outlook

      Ratings by category

      2.9

      Diversity & inclusion

      2.9

      Work/Life balance

      2.8

      Culture & values

      2.8

      Career opportunities

      2.6

      Senior management

      2.3

      Compensation and benefits

      Call Experts has an employee rating of 2.8 out of 5 stars, based on 57 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Call Experts employee rating is 25% below average for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      57 reviews
      1.0
      Aug 4, 2017

      Don't work here!!!

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people that were not in corporate that I worked with were always enjoyable

      Cons

      When this company bought the NJ location I had high hopes and when offered the promotion for team lead I gladly took the position. Little did I know the nightmare that would come with it. This company is not for career growth and the pay is a joke. Breaks of any kind are frowned upon but no food was allowed in your workstation either. Not to mention if you make an error or don't follow an updated rule that you may not even be aware of your already low pay will be cut. The company also regulates bathroom breaks no more than 3 minutes or it's a mark against you. Even if you get approved time off the company will act like it never happened and mark it against you. The work piles up and no extra compensation or acknowledgement of completing the work. The only good part of working here were the other people I worked with that was until we were no longer allowed to speak to other people between calls. Unless your a masochist you will not enjoy it here. I still feel bad for people that are still employed here. I could go on and on but unless you are desperate for a job and have no other options do not work here!!!!

      avatar
      Call Experts Response
      7y
      We are very sorry you had a negative experience. The above does not contain actual policies or regulations. Each item above is a miscommunication. We are very sorry you had that impression as we would have liked to explain any concern and ask for your help, as a Team Leader in the company, to resolve and improve the impression. We wish you the best of luck in your new job and hope you will reconsider your experience with the company. Thank you again for the feedback and for your time with us.
      2.0
      Aug 3, 2017

      Experience

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      -24/7 call center -able to adapt to your life for the most part -friendly "regular" employees -great work pace -fast pace environment

      Cons

      This is not the job for you if you want a real career. The management staff is horrible. Even if you are on the management team, you are not able to enforce any rules without them changing on the drop of a dime the next day. You have to ask permission to do everything. If you are a "regular" call center agent, your opinion does not matter. Management looks down on you or barely even speaks to you. There is a ton of drama at this call center. The turn over rate is extremely high. This company does not value their "seasoned" employees. They will fire someone that has been working for the company for 5-10 years in order to keep someone that has been working for 2 weeks. More work than employees can handle. Mandatory overtime. If you are not able to make it to work due to being sick or having a drastic event happen in your life, you are required to find coverage or get docked for it. This is definitely a temporary job. You have to work 200% in order to succeed. Not enough pay for the amount of work your forced to accomplish.

      avatar
      Call Experts Response
      7y
      Dear Glassdoor Community, We are a real company made of real people. But, we are not perfect. Much of the above is simply not true and we will continue to work on communication and expectation setting for our team. Rules certainly do change, but only when necessary. We value the opinions of the agents as we know they are the front line and hearing directly from the callers. We solicit feedback as often as possible and make many feedback opportunities available to every employee. We are sorry that an employee felt that we did not care and appreciate the feedback.
      1.0
      Jan 19, 2017

      Avoid this company at all costs

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      More overtime than you can handle. Seriously, it's mandatory certain weeks. Steady paycheck.

      Cons

      Very unorganized. Zero employee loyalty. Highest turnover rate I've ever seen at a company. Management will change policies and procedures at the drop of a dime. Way too many clients and not enough employees to answer the phones.

      Viewing 52 - 54 of 57 Reviews
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      ReviewsCall Experts reviews

      Glassdoor has 63 Call Experts reviews submitted anonymously by Call Experts employees. Read employee reviews and ratings on Glassdoor to decide if Call Experts is right for you.