Pros
Great colleagues (in the trenches). The frontline teams - - CS, Marketing, some folks in Product - - are smart, kind, and genuinely care about the customer and each other. Remote work. Being fully remote was a plus, though often it just meant working from home while overwhelmed and under-supported. Meaningful customer relationships. The clients were often the best part of the job.
Cons
Toxic hustle culture. Long hours, overloaded workloads, and very little support. Success often depended more on how popular you were with leadership than on actual performance. If you weren’t in the “inner circle,” you were overlooked. No real accountability at the top. Leaders regularly shifted strategies and priorities with little notice, and when things went sideways, the blame landed on frontline staff - - not management. A handful of leadership (C-suite, EVP, SVP, and VPs) who are just terrible at interacting with and coaching teams. Very much a “bro” shop and culture, so good luck fitting in. DEI in name only. Despite surface-level statements about diversity and inclusion, very little meaningful action was taken. Initiatives often felt performative or abandoned altogether. Career development is nonexistent. There’s a lot of talk about growth and promotions, but no real plan or follow-through - - internal candidates encouraged to apply for roles, but then overlooked to hire friends from external applicants instead. Unless you’re a favorite, advancement isn’t happening. Reactive and chaotic. Constant pivots without clear reasoning led to confusion and burnout. There was no long-term vision you could actually rely on.
