Chewy reviews

3.4

52% would recommend to a friend

(3,946 total reviews)
avatar

Sumit Singh

60% approve of CEO

54% positive business outlook

Chewy has an employee rating of 3.4 out of 5 stars, based on 3,946 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

4K reviews
2.0
Feb 25, 2019

Very Disappointing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Very friendly, pleasant co-workers - Strong consumer experience - Bright future; dominance in market - Rich opportunities to build a strong company and culture

Cons

- Horrible onboarding process resulting in almost immediate disengagement of employees - Far too many former Amazon employees in the leadership team (both locally and network-wide), so this young company is now saddled with a "this is how it's always been done" attitude - No clear culture or brand identify internally - Significant gaps in basic professional skills (e.g. written communication, email management, time keeping, listening skills, follow-through, relationship-building) among leaders

3.0
Dec 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Cool environment (that you’ll never get to enjoy). Freedom to come as you are and free bagels from time to time. Infinite options to keep your customer happy. Training was fun, but don’t be fooled. You’ll be ready for the floor. But the floor is not meant to be enjoyed. It simply can’t be with 60000 eyes watching every move.

Cons

The joke is that you’re being told that the pay rate is a good scale for the type of position. Absolutely not and I was good at my position. But we’re talking about being micro managed like a child by some, not one second of downtime. Literally have to ask mommy to go to the bathroom. And let it be known if it took two minutes to go to the bathroom. Those will be two minutes lost off your break or lunch. It is at minimum at 15 dollar an hour position. MINIMUM!!! You would have to pay me 15per just for the amount of micro management. Scary. I left after about 6 weeks for a position that paid better where I didn’t have to ask to go to the bathroom. Plus I’m way more into face to face customer service. Working at chewy is like performing or acting. And for that you’re gonna have to pay up. Don’t be fooled, you’ll be on the phone, live chat and answering an email. But you’ll be making the same nickels as the guy who’s just good at one of 3. 20 bucks an hour or bust.

1.0
Sep 5, 2016
Recommend
CEO approval
Business Outlook

Pros

No pros here at all. Worst place I have never worked for in my life. They like to demote employees when they have a family emergency I saw it happen to a great lead who gave up days off with her kids for this place.

Cons

The managers do not communicate with each other and sit around just chit chatting. They expect you to tell them when you are going to the bathroom like a child. You do not get 3 ten minute breaks when they make you work mandatory 11 hour days which by law you get, you do not get a full 30 min lunch because you have to be back right when the bell rings like your in school. They did not provide any safety training on the automatic conveyer belt which by law they have to. They do not work with employees who have injuries. This place is a high school in a sense there are employees in their 50s who act like they are 12 and call other workers names to their faces and they do not get in trouble. Leaving this company was the best thing I ever did. Their benefits are not affordable if you want to add a spouse It's over 600 a month like anyone can afford that on 12.75 an hr. Do not work here if you do not want to be worked to the bone and treated like a child.

Viewing 61 - 63 of 3,946 Reviews

Glassdoor has 4,162 Chewy reviews submitted anonymously by Chewy employees. Read employee reviews and ratings on Glassdoor to decide if Chewy is right for you.