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      Chewy

      Engaged Employer

      Chewy reviews

      3.4

      52% would recommend to a friend

      (3,947 total reviews)
      avatar

      Sumit Singh

      60% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      Chewy has an employee rating of 3.4 out of 5 stars, based on 3,947 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      4K reviews
      2.0
      Jun 4, 2017

      Treat your employees like you'd treat your customers

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Casual work environment - you can wear whatever you want to work. -Health care.

      Cons

      They give you 5 days of leave per year. Not much considering they're open 24/7, 365. Calls are non-stop, back-to-back. So much is expected of you. Multi-tasking is a must. No pay raise even if more work is stacked on top of you. Pay is a crappy $13.50/hour which is normal for a CSR position in south Florida but this isn't your "normal" CSR position. More than half of my training class was let go because they couldn't keep up. The retirement plan may as well not be there since they don't match. I feel like a lot of people working at Chewy think the benefits are great but that's because they have no life experience working anywhere else. Everyone is super young and inexperienced. Keep on searching for another job. This one isn't worth it.

      1.0
      Aug 17, 2016

      Stay Away... Stay far, far away

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay for a call center environment. Some of the people you meet are alright.

      Cons

      Literally everything else. The management team is terrible. If you're not a friend of theirs, or gay, you won't get anywhere. They're hypocritical, degrading, micro managers. You'll be nothing more than another number to answer the phones. But, if you don't do your job to their standards, I hope you enjoy being made to feel like your job is on the line every hour of your existence. Oh, and if you need help with an escalated call? Good luck with that. You'll get a hearty "it's your customer, I shouldn't have to be on the phones" from your leads. Some people can bring in their dogs, which means that the ones who are in good with management can, but they're rarely cleaned up after. If you're on a call when it's time for your break, guess what? Looks like your break is either going to be moved to a different time (if available) or cut short. Ask what the employee turnover rate is. You might be surprised based off of all these "great" HR inputted reviews.

      5.0
      Oct 31, 2023

      Amazing Company for Strong Leaders

      Director+
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Everyone actually cares about the customer experience - and not just product teams shipping customer-facing gizmos...on-site facilities teams care about welcome experience for guests, IT cares about the experience of employees submitting request, etc. It's an extremely customer centric organization and it's thoroughly engrained at all levels. 2. Everyone wants to help. Sure, there are busy times when there are bandwidth issues like anywhere else and you might feel like you don't have enough resources, but by intention, everyone is in everyone's corner. This isn't a cutthroat place where your success has to mean someone else's failure - everyone can succeed. 3. People are nice. Crazy thought, right? People are SO nice. Like, everyone. Run into someone in a break room? Friendliest conversation ever. On a call with a C Suite leader, you walk away thinking "WOW, I wouldn't have assumed they'd be so nice". It's just a company of really kind people who actually care how you're doing when they ask. 4. You get the OPPORTUNITY to have shifting priorities. Sometimes people complain "We keep changing priorities." To which I say, "So? Would you rather work for a company that can't switch priorities and instead goes out of business because you didn't adapt to new information and customer demands?" Your paycheck stays the same if your priority shifts. It's ok. You will have the opportunity to work on many different projects, and while it sometimes seems tiring, it's pretty cool to look back after a year and say "I got to work on 15 different impactful things " Chewy has a high "I get to do a lot" quotient. 5. Everyone gets a say. This isn't a "VP+ gets a voice and we all march" sort of place. Every team member at any level has the opportunity to voice their POV and share an idea, and the great ideas are used. They are involved in bringing it to life, in building on the idea, and even presenting it. I've seen many leaders at Chewy start in entry level positions and soar to senior leader roles in a matter of a few years by having well founded ideas and seeing them through.

      Cons

      1. (For some) You will have to work. At some companies with 20k+ employees, you can sort of skirt by doing the bare minimum and your lack of effort can hide amongst the volume. At Chewy, you'll get sniffed out pretty quickly. As kind as everyone is, we are also goal-oriented and you can't sit idle here - we move too fast, This is a con for "big company people" who want to rest for 10 years before retiring. If you're motivated and focused, you'll love it. If you're not, this will be a major con for you. 2. (For some) There are a lot (and growing) of inspection mechanisms. And while they may add value and be important for scale, document writing is the way decisions are made at Chewy, and it's a big upfront level of effort to present or support an idea. If you enjoy very high autonomy, the ability to move super fast and only 'check in with a PPT slide or two" at the end of a quarter with a couple fancy graphics that distract from results, Chewy may not be the place for you. In current state, data-driven, crisp, long-format document writing is more than a task, it's HOW we work. For someone who is great at 'doing' but weak at explaining their ideas, and the how/why in written format, or someone who doesn't like to be questioned and inspected continually, it may be stressful. Great place for those who like strong upfront alignment, clear decision-making thought process and ongoing discussions about our effectiveness, but would not recommend for the 'casual, let me do my thing and don't inspect me' type of person.

      Viewing 91 - 93 of 3,947 Reviews
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      Glassdoor has 4,163 Chewy reviews submitted anonymously by Chewy employees. Read employee reviews and ratings on Glassdoor to decide if Chewy is right for you.