Chewy reviews

The Product team is driven primarily by fear. We seem to spend all our time pretending to make progress and waving ideas at leadership, but then decide not to test or launch anything with impact. The designers that do the work are good, but leadership is so afraid of change that they just hem and haw and spin in circles, all while quoting business jargon and operating principles and smiling. Half the team seems to have left in 2021 already. The developers seem capable, but the codebase is so tangled and the teams so siloed that the results are on par with 2001 quality. Product leadership and the executive team can best be described as "jerks".

- It's really a shame because Chewy has such a positive brand reputation but the culture inside the firm is very different than the outside perception. There is not a clear path where good ideas can go at Chewy. If you have a good idea for a product or improvement inside your division, you did not receive support to achieve that idea or feedback on why it wasn't a good fit for the team. - There is an intense focus on constant performance measurement (see comment in 'advice to management') and as a result, innovation, risk taking, and a long term view is not fostered or rewarded. I found this produced a fear-based environment. Everyone is scrambling to improve their weekly numbers with limited ability to do so. - I found the HR department to be very difficult to work with and unprofessional at times. In HR, there seems to be an environment that promotes inability or unwillingness to address or answer candidates or employees in a straight forward way. Also, Chewy's hiring policies and methods are far from best practice. Chewy never discloses to candidates during the interview process that the role or even department they are applying for may be different than the one they are placed in. This means candidates can and are informed last minute of their new role (after you've given your two week notice at your current employer) and then Chewy has a 1 year minimum internal transfer policy that they strictly enforce. Chewy should disclose that candidate roles/ departments are subject to change, create recourse for candidates who didn't like the role/department they were moved to, or eliminate the 1 year transfer policy. - I found senior management does not trust or rely on their people but defers to micromanaging or redoing their work, which is a shame given the company employs many smart people.