Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good benefits compared to some other companies." ((in 10 reviews)); "Good pay, not super busy," ((in 9 reviews)); "Low stress environment with excellent work life balance" ((in 5 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Great culture & people" ((in 5 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 8 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 4 reviews)); "Senior Management does not function in an objective way and regularly makes decisions based more on personal relationships versus merit and objective assessment of employee performance." ((in 3 reviews))

What are the top reviewed Citadel Credit Union locations?

Exton , Parkesburg , Elverson , Philadelphia , Pottstown , Thorndale , East Norriton , Chicago , Lancaster , Brookhaven , Clifton Heights , Lansdale , Lionville , Montgomeryville , Paoli , Phoenixville , West Chester , Hybla Valley

Citadel Credit Union reviews

3.5

60% would recommend to a friend

(135 total reviews)

Bill Brown

69% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citadel Credit Union has an employee rating of 3.5 out of 5 stars, based on 135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citadel Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

135 reviews

3.0

Feb 1, 2016

Good company

Account specialist

Recommend

CEO approval

Business Outlook

Pros

The credit union is growing so there is opportunity. The training is structured and thorough. The corporate office is pleasant and mostly friendly.

Cons

It depends on your direct manager whether you can move in the company. All of the different areas are not consistent with procedures. The incentive program could be improved. Management asks for feedback and disregards it if it isn't what they wanted to hear.

3.0

Jan 28, 2016

Top credit union. Fast growth. Decent opportunities.

Financial service representative

Recommend

CEO approval

Business Outlook

Pros

Typically pays more than most financial institutions. The expansion and growth based vision is top notch. Paid time off is excellent.

Cons

There is no accountability for branch management. Despite the rapid growth, there is little room for improvement and advancement within the company. Management places blame for unmet goals on the employees rather than take ownership. Profit sharing and the bonus pay system are a joke compared to other companies and financial institutions.

Citadel Credit Union Response

10y

Thank you for your feedback. We have an open door policy at Citadel, so at any time employees are welcomed and encouraged to address concerns with the next level of management or human resources. We take accountability very seriously. We have various training programs available for management, which includes a course focused on accountability. Goals are also team oriented in hopes of creating a less aggressive environment and inspire team work. There are programs such as the President's Council, in place to reward those individuals who truly go above and beyond. Thank you again for your review and as mentioned, please feel free to reach out to any member of management or HR to discuss in more detail.

3.0

Jan 27, 2016

FSR

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

pay is higher from other places for teller work.

Cons

there is sometimes a hostile work environment.

Citadel Credit Union Response

10y

Thank you for your feedback. It is understood that problems, misunderstandings and frustrations may arise in the workplace. It is Citadel’s intent to be responsive to its Employees and their concerns. If Employees have concerns, they are strongly encouraged to voice these concerns openly and directly to their managers. We welcome you to contact a member of the Human Resources team at 610-380-6000 to discuss your experience in more detail.

Viewing 97 - 99 of 135 Reviews

Jobs at Citadel Credit Union

Teller

Downingtown, PA

View job

Collections Analyst - Hybrid

Application Administrator