Is CompuCom a good company to work for as a Technical Support Analyst?

Technical Support Analyst professionals working at CompuCom have rated their employer with 4.0 out of 5 stars in 49 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Technical Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Technical Support Analyst interview questions at CompuCom .

Does CompuCom pay Technical Support Analyst employees well?

Technical Support Analyst professionals rate their compensation and benefits at CompuCom with 4.0 out of 5 stars based on 49 anonymously submitted employee reviews. This is 35.3% better than the company average rating for salary and benefits. Find out more about Technical Support Analyst salaries at CompuCom.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 161 reviews)); "Teams and people are great and enjoyable to work with" ((in 139 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 80 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "The team was great and supportive." ((in 48 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 262 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 219 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 112 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 108 reviews)); "salary is low and so many calls" ((in 78 reviews))

CompuCom Technical Support Analyst reviews

4.0

99% would recommend to a friend

(49 total reviews)

Mick Slattery

100% approve of CEO

99% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (49 reviews)

Ratings by demographic groups

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Technical Support Analyst employees have rated CompuCom with 4.0 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Technical Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Technical Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

49 reviews

2.0

Jul 28, 2011

Adequate to start IT support career, but don't trust your luck if you plan to stay.

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, and depending on the individual you can get assigned a good manager. Training is plentiful, if you can get approved for it. Flexible with PTO.

Cons

Contrary to the company's self assessment of technicians recognition, technicians are invisible. Rare postings, if any, of technicians contributions to customer service and satisfaction. Management and Sales receive most recognition. Increased compensation encouraged more by the number and quality of customers you can direct to the company. School reimbursement is skimpy and the approval process is a hassle. You may get enough to payment for 1 or 2 classes for 1 full year.

2.0

Oct 6, 2010

A lot of working off the clock to keep up and keep the job

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

The benefits are good except the 401K. The company match to the 401K is way below par. CompuCom is a good place to get basic experience.

Cons

Expecting to work off the clock to as in working through unpaid lunch breaks. I have been with the company 11 years. A lot has changed. No cash bonus for exceptional work. Now it is company chit (Compucom monopoly money) that can only be spent at the company store for over priced items, which you will later it will appear on your W2 statement.

1.0

Sep 7, 2010

CompuCom...meh company

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

First let me say I worked for Getronics before CompuCom bought them, and I never stepped foot into a Getronics/CompuCom building. I work for them now going on two years, (I think) there are about 35-40 CompuCom employees here, Help Desk, Network support, Server, Desktop support, and Data Base etc... My co-workers are a very knowledgeable, they help me more then management. I get free parking in the City something that the company I work at there employees don't get. Benefits are okay, not the greatest. Tuition reimbursement is available only 5k a year though, its lower then most large companies give out.

Cons

No raise, for the past two years (nobody got one)! I know one of my co-workers got an amazing evaluation didn't get a reward/raise. Another co-worker that was transfered to our site from another CompuCom site stated that he never got a pay raise, he worked for them for 8 years he left the company no to long ago, oh well don't blame him. Benefits have been reduced blamed on the economy of course. No real room for growth here as well, you would have to move to another CompuCom site or find a new job. No pay raise... sigh, they wonder why I'm reluctant to take on new projects just keep fixing the stuff that breaks that will allow me to keep my job. That way I don't have to think either - lol.

Viewing 40 - 42 of 49 Reviews

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CompuCom Technical Support Analyst reviews

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Reviews by job title

Adequate to start IT support career, but don't trust your luck if you plan to stay.

A lot of working off the clock to keep up and keep the job

CompuCom...meh company

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