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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,686 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.6

      Compensation and benefits

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,686 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45K reviews
      1.0
      Dec 24, 2024

      Don’t do it

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sometimes the pay is worth it but really should pay more for all of the crap you have to go through … and I’m not talking about from the customers I’m referring to management

      Cons

      The company acts like they are there for you when in reality they could care less about you…. The metrics that they require are stupid… they tell you that to take care of the customers but mark you when you do just that because you don’t have the authority to “take care of the customers” if someone calls in and wants a refund but the system declines the refund and even tho you did your job by putting in refund request and informed customer of the policy of which you can only put in a request but you personally do not make those decisions but the customer is upset with the company’s policy and not you the CSR but leaves negative feedback about the company and NOT the CSR it is still held against you regardless …. And don’t get me started on their ADP policy because rather or not you have a medical condition and your days are excused they don’t care they will still fire you over absences even if they are covered by the ADA

      avatar
      Concentrix Response
      1y
      It’s never easy to get a review like this, but thank you. Your voice is important and we want you to know we hear you loud and clear We’d be grateful if you’d drop us a note at our confidential inbox: staff.online.feedback@concentrix.com. You can share as much or as little as you’re comfortable with. We’ll take it to our leadership team, and make sure it's handled with care.
      2.0
      Feb 7, 2024

      The only job I've ever walked away from

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have no idea how to work, it's a great place to learn.

      Cons

      So much micro management but with a company this large I understand the need, it's just not for me. The company is too large and it's hard to be "seen". Different programs are siloed off so some programs may be better. Way too complicated to try to communicate with your team. Lots of training just not for the things you need like basic job functions and lots of conflicting information from management.

      avatar
      Concentrix Response
      2y
      Hi, thank you for taking the time to share your perspective with us. We are passionate about making sure that the feedback our game-changers give is considered and this is why we're here every day reading and responding to your reviews. We are also fanatical about our team members and know that in any situation the Concentrix + Webhelp team is a community here to support each other. We'd like to remind you that all donation activities are 100% optional for every single game-changer. We never want anyone to feel pressured into donating and if people are having this experience, we encourage them to share it with their local People Solutions business partner. Like many workplaces, we are proud to have existing employee assistance programs in place, but we are always looking for ways we can be impactful where we need to. We understand that we're a large company, however great ideas and efforts do not go unnoticed here. We thank you again for sharing!
      1.0
      Nov 26, 2023

      Lies and Deceite

      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was better than I was making previously but was only $15/hour.

      Cons

      No room for advancement in terms of pay. They didn't have anybody in our program, including trainers making more than $17. They lied saying we were full time employees during the interview process, but when HR came in for a zoom meeting they said we were all seasonal employees and only some would be retained. The computer training in no way, shape, form, or function properly prepared you for the job itself. We were supposed to be tech support but people were asking us actual tax questions that we had zero information on. You will be constantly monitored on a switchboard. You only get 60 seconds to complete your call notes, no matter how long or difficult the call was. If you need extra time it is by request only and they never approve it. You get graded on the number of calls you have to transfer but you are only trained on basic information so the majority of calls are transferred after 30 to 40 minutes of attempting to fix their problems using a search engine (trainers told us to use Google if we couldn't find the info in their archives.) I wouldn't recommend this job to anybody unless you just like a challenge with no actual reward.

      avatar
      Concentrix Response
      2y
      Thank you for leaving this candid feedback regarding your experience working at Concentrix + Webhelp. We’re committed, both globally and locally, to providing the very best work environments possible for our game-changers (staff) and ensuring they’re consistently in line with our valued people-first, inclusive culture. It's disappointing to read “the cons” you noted in your review and I can assure you that we take such comments very seriously. As such, we’ll be forwarding this information to our People Solutions and leadership teams for investigation and to take any actions deemed necessary...as all our game-changers are valued members of the Concentrix + Webhelp team, and we want to help ensure that all experience a happy, fun place to work. Thank you again.
      Viewing 70 - 72 of 44,686 Reviews
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      ReviewsConcentrix reviews

      Glassdoor has 57,411 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.