Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 95 reviews)); "Good Pay and room to move quickly" ((in 88 reviews)); "Great people to work with" ((in 35 reviews)); "Benefits are great and ability to work from home." ((in 34 reviews)); "> Good bonus when you are in leadership positions" ((in 19 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "Training is poor, performance standards stressfully high" ((in 39 reviews)); "The supervisor are mean and don't follow the policies." ((in 30 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (809 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

3.0

May 18, 2017

Don't expect vacation anytime soon

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Plenty of pros working here and honestly I'm on day 180 with before today no complaints. - Easy work - Decent pay - 1 day of the week optional shift (great for call center sanity) - lots of promotion opportunities

Cons

The main reason for this review is the vacation time cons. There are more cons and I will list as well. - Temp employees do not get vacation time after 90 days. they convert to perm employees THEN wait an additional 90 days to get PTO - Any unscheduled Time Off will count as 1 occurrence (you get 3 total)... In addition to the occurrence they will also consume 8 hours of PTO time from your bank (this information is not given freely, if you do not read "page45" of the employee handbook you will not know you are loosing your PTO/UTO) I have worked 180 days Constantly checking on my PTO looking forward to a vacation just for the company to metaphorically spit all over my hard work at the 180day mark and realize I have no PTO due to days called off in the past. - Silly Policies like "No Phones in the Bathroom" lower my personal work moral as I feel this is a rule appropriate for high-schoolers not adults. - Strongly enforced no phone policy while working (I understand the rule but have worked with companies that enforce it and companies that don't. I definitely have a higher moral when companies don't enforce it)

1.0

Apr 11, 2017

Be Careful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The only pro I can think of is that I met some really nice people.

Cons

Supervisors and Management were mean, unprofessional, thought they could say whatever they wanted to and didn't abide by the companies policies.

5.0

Feb 17, 2017

A call center, yes, but the coolest call center to work at EVER!

Team support specialist

Recommend

CEO approval

Business Outlook

Pros

You get GREAT pay, an AWESOME benefits program encompassing your vision, dental, life, AND health insurance, AMAZING support staff, and best of all OPPURTUNITY to let yourself grow and explore the different roles this outstanding company has to offer. With a culture based on an idea of 'happy employees make happy customers', what's not to love?

Cons

This is indeed a call center. You get that grumpy fellow who feels he's been wronged on his bill or something from time to time. You have monthly metrics to meet, meaning your performance on the phone is measured and analyzed. You have to be able t shake your failures off and get back in the game and give yourself a fresh start to overcome those challenges. But not to worry, remember that amazing support staff I mentioned? They'll be with you every step of the way.

Viewing 199 - 201 of 809 Reviews

Jobs at Consumer Cellular

Customer Service Representative (Work From Home) Louisville, KY

Customer Service Representative (Work From Home) Phoenix Valley

Customer Service Representative (Work From Home) Oklahoma City, OK

Remote Inbound Sales Representative - Phoenix Valley

Remote Inbound Sales Representative - Oklahoma City, OK