Corporate Tools reviews

The recent layoffs were handled in a way that starkly contradicted the company’s “people-first” culture. Over 100 employees were abruptly informed their positions were eliminated in a brief video call with no opportunity for questions. The call was ended suddenly — with people literally crying out for answers — and those affected were quickly disconnected from all systems. Meanwhile, most managers were hearing of the news for the first time in a meeting running simultaneously, leaving everyone confused and blindsided. This whole process went directly against most of the company’s freshly rolled-out Cultural Behaviors: “Show Respect, No Excuses. Take Full Ownership, Every Time. Create Clarity, Don’t Add Chaos.” Communication was minimal and poorly prepared. Many dedicated, long-tenured employees who had poured years into the company were blindsided. And it wasn’t only those let go who felt the impact — the emotional toll on the remaining employees has been significant. People were left shaken, grieving the loss of teammates and fearing for their own stability. Workloads increased overnight, landing on teams who were already stretched thin. The sense of psychological safety that once existed has been severely damaged.

Call center structure Micro managing