Pros
generous employee discount. Great employee assistance programs. Hardworking, dedicated people. Enforces zero tolerance for discrimination & harassment policies.. Excellent upper management. Guests enjoy the unique experience. New training programs. Company rewards managers with conference in nice locations, with specialized training and motivational speakers.. Highly trained and supportive staff at home office.
Cons
Under paid hourly employees, not comparable to other hourly positions. Inconsistent stock levels of merchandise. Recent labor cuts on both sides of the business, make it challenging to provide consistent exceptional level of guest service.90% of employees are part-time, causing high turn over in combination with lower rate of pay. Holidays are mandatory, but necessary to appeal to the guests.