Treating guests like it's restaurant dining, but treating employees like it's just fast food.
Pros
They make good food and you get a discount as an employee. Scheduling is fairly flexible. Most of the people who come to eat at Culver's are in a good mood and treat staff with courtesy and respect.
Cons
Employees deliver food to tables or cars, asking tables if they need any ketchup or napkins or drink refills. We offer to bring booster seats and high chairs to tables. We are encouraged to interact in a friendly way with guests, treating them like part of the family. We offer to take people's trays away for them rather than just letting them dump their own trays. And yet Culver's policy is that we are not to receive tips. We are supposed to refuse tips if they are offered. So basically you make a low hourly wage and do the work of restaurant servers but guests cannot show you any appreciation. When you refuse tips guests get hurt feelings, but if you accept them you can get reprimanded. Receipts all have surveys on them. We all have name tags. The surveys encourage guests to recognize good employees by name. Unfortunately, even if you receive several compliments you receive no acknowledgement privately from management, much less your name on the wall, and you get no raises or promotions as a result. This is very damaging to morale.
