D&M Leasing reviews

Thank you for taking the time to share your feedback. We value all perspectives, including those that highlight areas for improvement. We appreciate your recognition of our supportive management and team environment. We hear your concerns and are always looking for improvements to our process that provide a better customer and associate experience; there do seem to be some inaccuracies in your characterization regarding lead quality, pricing training, and scripting. Your suggestions regarding word tracks and advertising channels have been noted and will be considered as we strive to create a more effective and positive experience for everyone at D&M. We are committed to fostering a culture of growth, openness, and improvement, and your input helps us on this journey. Thank you again for sharing your thoughts.

To whom this may concern, Thank you for your feedback. I must say, however, that I am very surprised by this response, so I will attempt to address each of your concerns. Each of our managers started with the company in a sales position on the ground level. Our average tenure for sales managers is 17 years. Sales representatives have over a 10 year tenure with our organization. As for the training, videos are presented in the first few days to give a new representative a gauge on what to expect. We offer sales training three times a week and require that all ‘lead taking’ agents attend. This level of support and weekly training is provided from one of our top executives and is widely popular with the sales agents. Sales agents also receive daily training from their sales managers. Further, our sales techniques are logic or consumer needs based, meaning we are searching for mutually beneficial solutions for our clients. Today we have over 50,000 active clients, and we come to work every day to give our clients a world class experience. Finally, with all due respect to your personal experience, I take exception to your statement that we are not transparent with new potential representatives. I am personally involved in the interviewing process of a high percentage of new sales representatives and make it crystal clear that the position isn’t for everyone. Selling over the phone is not something that most people can do, and we are extremely transparent about that while vetting potential leasing agents. The learning curve is very steep, no question. Our mission is to train and develop our new reps as we partner with them in their success. Our hours of operations haven’t changed in the 20 years I have been employed with the company and are generally considered extremely reasonable allowing our sales professionals an excellent work/life balance. In closing, we don’t have a company without our valued sales representatives and our client base, and we appreciate both and hold them in the highest regard. It appears something has gone terribly wrong with your onboarding. My cell number is 817-793-0150 if I can be of any personal assistance to you. Thanks.