Is Datadog a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Datadog have rated their employer with 3.8 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of Datadog employees being 4.0 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Datadog now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Datadog .

Does Datadog pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Datadog with 3.0 out of 5 stars based on 20 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Datadog.

How happy are Customer Service Manager (CSM) professionals working at Datadog?

63% of Customer Service Manager (CSM) employees at Datadog would recommend their employer to a friend. This rating has increased by 65% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Datadog with a 3.8 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Datadog?

Account Executive (184) , Commercial Account Executive (151) , Software Engineer (116) , Sales Development Representative (SDR) (109) , Senior Software Engineer (53) , Sales (44) , Enterprise Account Executive (42) , Sales Engineer (41) , Customer Success Manager (40) , Software Engineer II (40) , Software Engineer(Internship) (33) , Technical Support Engineer (33) , Sales Development Representative (26) , Recruiter (25) , Solutions Engineer (25)

What are the pros of working at Datadog according to real employee reviews?

"I really enjoyed working at Datadog because the culture is great and the work I did was meaningful." ((in 215 reviews)); "Working with great people and in a fast growing company really gives you motivation and satisfaction." ((in 156 reviews)); "great benefits including lunch and fitness coverage" ((in 141 reviews)); "The overall team is great at Datadog with many supportive individuals and a great place to be to grow your technical skills." ((in 59 reviews)); "Good work / life balance" ((in 56 reviews))

What are the cons of working at Datadog according to real employee reviews?

"Poor management, lack of empathy, depending on the team you are on, you get treated differently" ((in 74 reviews)); "Low pay and only half of the managers knew what they were doing." ((in 48 reviews)); "Senior Manager: "Just concentrate on your current commitments and that will be enough."" ((in 37 reviews)); "Low salary and RTO is part of your performance review." ((in 26 reviews)); "Upper management leans lazily on KPIs and cares little for employee satisfaction." ((in 14 reviews))

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Datadog Customer Service Manager (CSM) reviews

3.8

63% would recommend to a friend

(20 total reviews)

Olivier Pomel

90% approve of CEO

77% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Culture & values

3.8

Work/Life balance

3.5

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

Customer Service Manager (CSM) employees have rated Datadog with 3.8 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

20 reviews

4.0

Jun 20, 2026

Supportive leadership but too many product changes

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good culture, decent welfare and benefits. Leadership is supportive

Cons

Technical, product team aggressively rolling out new products/features with no proper comms that leave CS dealing with the aftermath when bill explodes

4.0

Dec 21, 2025

Great company culture! Even if comp is not as attractive as it can be

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great corporate culture, huge plus, hence high retention rate despite lower comp if we look at the industry standard

Cons

CSM role is account manager role + sales quota. Not traditional CSM role

5.0

Dec 9, 2025

Great company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great culture, premium product, superb colleagues Decent benefits

Cons

Would be great to get better pay and a sabbatical benefit

Datadog Response

5mo

We’re glad to hear that the culture, colleagues, and product have been highlights of your experience at Datadog. We also appreciate you noting areas you’d like to see improved. Thank you for sharing your perspective.

Viewing 1 - 3 of 20 Reviews

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Datadog Customer Service Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

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Supportive leadership but too many product changes

Great company culture! Even if comp is not as attractive as it can be

Great company

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