Is Datadog a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Datadog have rated their employer with 3.8 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of Datadog employees being 4.0 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Datadog now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Datadog .

Does Datadog pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Datadog with 3.0 out of 5 stars based on 20 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Datadog.

How happy are Customer Service Manager (CSM) professionals working at Datadog?

63% of Customer Service Manager (CSM) employees at Datadog would recommend their employer to a friend. This rating has increased by 65% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Datadog with a 3.8 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Datadog?

Account Executive (184) , Commercial Account Executive (151) , Software Engineer (116) , Sales Development Representative (SDR) (109) , Senior Software Engineer (54) , Sales (44) , Enterprise Account Executive (42) , Sales Engineer (41) , Customer Success Manager (40) , Software Engineer II (40) , Software Engineer(Internship) (33) , Technical Support Engineer (33) , Sales Development Representative (26) , Recruiter (25) , Solutions Engineer (25)

What are the pros of working at Datadog according to real employee reviews?

"I really enjoyed working at Datadog because the culture is great and the work I did was meaningful." ((in 212 reviews)); "Working with great people and in a fast growing company really gives you motivation and satisfaction." ((in 153 reviews)); "great benefits including lunch and fitness coverage" ((in 153 reviews)); "Great office with catered lunches 3 days per week" ((in 64 reviews)); "Good work / life balance" ((in 58 reviews))

What are the cons of working at Datadog according to real employee reviews?

"Poor management, lack of empathy, depending on the team you are on, you get treated differently" ((in 71 reviews)); "Management at certain organizations doesn't quite know what they're doing; the Datadog culture is dying because of senior leadership changes." ((in 51 reviews)); "Senior Manager: "We'd like to see more of your work and impact on our unit."" ((in 39 reviews)); "Low salary and RTO is part of your performance review." ((in 23 reviews)); "lack of diversity" ((in 14 reviews))

Datadog Customer Service Manager (CSM) reviews

3.8

63% would recommend to a friend

(20 total reviews)

Olivier Pomel

90% approve of CEO

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (20 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Manager (CSM) employees have rated Datadog with 3.8 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

20 reviews

3.0

Feb 11, 2025

Poor Director Level Leadership

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Strong Individual Contributors - Fantastic Office - Outstanding Product

Cons

- No clear vision or strategic direction from director, leading to confusion and inefficiency - Passive aggressive communication and avoidance of conflict, creating a toxic workplace dynamic - Leadership plays favorites leading to an unfair work environment - Lack of recognition for hard work and contributions unless you are part of the “in group” - Very little career growth - Focus on weaknesses rather than strengths, making development feel punitive rather than supportive

5.0

Jul 22, 2024

Great place to work

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

everything about Datadog makes it a great place to work from the people to the product and everything in between

Cons

None I can think of

Datadog Response

1y

Thank you for the wonderful feedback! We're delighted that you're finding Datadog to be a great work environment. We appreciate your encouragement and will keep striving to maintain what makes Datadog special.

4.0

May 28, 2024

Everything is Great except for the Unreasonable Workload

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Great culture & colleagues - Great product, loved by customers - Great benefits, free lunch 3x a week - Great processes for ECSM - Best-in-class training making something complex easier to digest - Company is rather conservative with funds - job security compared to other industry players who spend with less consideration

Cons

- Pay relatively low compared to industry - Unnecessarily complex billing - Inflexibility in getting credit requests & refunds due to accidental usage processed, causing frustration to customers - Depending on dept, Workload is relatively high

Datadog Response

2y

Thank you for your review. We appreciate you sharing your suggestions on ways we can continue making Datadog a great place to work!

Viewing 10 - 12 of 20 Reviews

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Datadog Customer Service Manager (CSM) reviews

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Poor Director Level Leadership

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Everything is Great except for the Unreasonable Workload

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