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      Datadog

      Engaged Employer

      Datadog Customer Service Manager (CSM) reviews

      3.8

      63% would recommend to a friend

      (20 total reviews)
      avatar

      Olivier Pomel

      90% approve of CEO

      77% positive business outlook

      Ratings by demographic groups

      Customer Service Manager (CSM) employees have rated Datadog with 3.8 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      20 reviews
      1.0
      Mar 22, 2025

      Incompetent HR and Expect Wage Theft When Leaving

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growing tech company in Dublin.

      Cons

      Everyone who’s been at Datadog for a while will tell you the same thing: the company has completely lost its startup energy and any sense of personal touch. It’s become bureaucratic, impersonal, and is currently run by the most dysfunctional HR team I’ve ever encountered. When I left, Datadog withheld a bonus payment that had been explicitly confirmed by my manager, team director, and HR before my departure. I was encouraged to continue pushing hard under the promise that my bonus would be paid based on the work already completed. Once I left, I was ignored for months - and then finally sent a screenshot of fine print in my contract stating that bonuses are only paid if you’re still employed at the time of disbursement (conveniently, this is always halfway through the following quarter). It was a calculated, bad-faith move to extract value until the very last moment, with no intention of holding up their end (or utter incompetence with no accountability). I’m genuinely disgusted by the experience - both the incompetence and the lack of integrity. Avoid if you can.

      avatar
      Datadog Response
      1y
      Thank you for sharing your feedback. We aim to handle all transitions with respect and transparency, and to communicate clearly throughout the process. We take concerns about integrity and support seriously, and your input has been shared with the appropriate teams to ensure we continue improving. We appreciate you taking the time to share your perspective and wish you the best in your next chapter.
      2.0
      Mar 12, 2025

      Uncomfortable Work Environment Due to Leadership Issues

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good office perks like snacks and catered food. Modern office space with nice amenities. Most coworkers are great.

      Cons

      A newer CSM people manager in Denver exhibits extremely inappropriate behavior toward women, frequently making them uncomfortable by undressing them with his eyes. Leadership at the director level lacks accountability and awareness, allowing toxic behaviors to exist. Despite positive culture among peers, poor management decisions and lack of oversight create an uncomfortable work environment.

      avatar
      Datadog Response
      1y
      Thank you for bringing this to our attention. We take all concerns about workplace conduct seriously and are committed to providing a safe, respectful, and inclusive environment for every employee. We’re concerned by the issues you’ve raised. If you feel comfortable, we encourage you to contact your People Business Partner so we can better understand the situation and take appropriate action.
      2.0
      Feb 12, 2025

      Toxic Culture- Management/Leadership and Workload Need Improvements

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer a comprehensive benefits package, including health insurance, wellness programs, and catered office lunches three times a week (but no 401k). The company's innovative products also provide valuable experience in the tech industry.

      Cons

      Despite the strong benefits, the company does not cover parking expenses, leading to additional personal costs. In-office attendance is monitored via IP addresses, but there is no accessible method for employees to track their own in-office days. The workload is often overwhelming, with too many accounts assigned, leading to burnout. There is a perception of favoritism within leadership, which affects team morale and advancement opportunities. Compensation is considered low relative to the demanding workload. Additionally, promotions are challenging to obtain, and managerial support is lacking. Notably, after submitting a disability accommodation request, I was let go, raising concerns about the company's commitment to supporting employees with disabilities.

      avatar
      Datadog Response
      1y
      Thank you for sharing your experience. We appreciate your feedback on both the positives, such as our benefits and innovative products, as well as the areas where we can improve. We take concerns about workload, compensation, and transparency seriously. Fairness and equity are important to us. We continuously assess our policies to ensure employees feel supported in their roles and have clear pathways for growth, and we are always looking for ways to improve communication around promotions, assignments, and management support. We are committed to fostering an inclusive and supportive workplace for our employees. If you have additional concerns regarding your experience, we encourage you to share them through our anonymous third-party provider, EthicsPoint - https://secure.ethicspoint.com/domain/media/en/gui/52231/index.html Your feedback helps us improve, and we appreciate the time you took to share your perspective.
      Viewing 7 - 9 of 20 Reviews
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      Datadog reviewsDatadog Customer Service Manager (CSM) reviews

      Glassdoor has 1,921 Datadog reviews submitted anonymously by Datadog employees. Read employee reviews and ratings on Glassdoor to decide if Datadog is right for you.