Digital Federal Credit Union reviews

Make no mistake, this is a BANK culture. It is run like a law practice and has the politics running the place. Same employees being shuffled around into different positions to create a picture of "growth opportunities" and to lower labor costs.AIf you're a woman or minority - you won't get picked ofter until you prove good at kissing the ring, don't pay attention to a few exceptions. Abuse of power, sexism, circlejerk. Very buttoned-up and formal culture where egos are big. Step on a wrong foot and you'll get sidelined/fired.

Micromanaging and lack of advancement. Do you hate being watched by the second? Do you hate feeling like a cog in a workshop? Then working as a phone representative may not be the best gig for you. If you are even one second late to your scheduled start time, you are considered late. For example, if you are supposed to start at 9 : 00 : 00 AM, and you make yourself "available" at 9:01:00 ...technically 1 or 2 seconds late to pushing the "available button" they will mark your attendance with that. Essentially, you are being trained and sculpted to be as robotic as possible by being an agent here. You are supposed to know (or look up in the database) answers to hundreds of different processes and procedures. You are trained to do everything a certain way. No creativity. No chance to really be "you". You will feel like a robot. Any slight deviance to how they prefer you to explain something or do something for a member, and you will be told to fix it. Every time I am in an aux code other than "available, lunch, or break" I have to email my team leader. That means if I have my period and need to use the ladies' room, I have to email my TL and say " from 12:00 - 12:03 I was in the bathroom". It makes me feel like i have 0 privacy and must explain every single second of the day. I HATE feeling micromanaged, and this job will definitely do this to you. Also, be careful of your "after call work" essentially the 1 minute you are alloted per call to type up any relevant notes. They watch, monitor, and tally up every single second of every single day. Remember, to them you are a robot whose success is measured solely on how many calls you can take, how much of the time you are actually "available", and how successfully you follow their rulebook to resolve calls. People are really nice here though, don't get me wrong. For many people, micromanaging, bad management, and the awful aspect of being on the phone for 8 hours a day is very taxing. Also, you are not able to opt out of a 1 hr unpaid lunch. You have to take your lunch. Most of the time, I just want to get it over with. For now, I am only here for a paycheck and nothing more.