Poor management, invasive and even abusive at times and frustrating work conditions - CSA - Customer Service Associate TP Employee Review

1.0
Apr 12, 2018
Recommend
CEO approval
Business Outlook

Pros

As I was hired as an agent my pay was slightly better than direct-hires Bonded with friends over how much we hated TP Quitting felt better than sex

Cons

Refused bathroom breaks (was threatened with docked pay, or that I need to work unpaid overtime for the time I was in the bathroom). This is illegal, but managers like to feel like big men and make staff cry. Sort-of clean environment, but managers and staff literally reek with BO Was refused to have my medications on my desk as per policy. More than a few times my crucial inhaler was picked up from my desk and thoroughly inspected by power-hungry managers happening to pass by. By the looks of them, they didn't wash their hands, and touched my inhaler after! I had to keep disinfect the apparatus as it kept being inspected. Official reason: I could hide contraband. Actual reason: managers need something to lord over us others. No chance of progressing through the company unless you were sleeping with the managers. Witnessed people receive promotions knowing nothing of the campaign moving up swiftly, whereas people possessing much knowledge of the work stuck in the trenches. Went home in tears more than a few times due to treatment from senior staff Unsociable work hours People don't dress professionally - many people walking around barefoot or with inappropriate length dresses Too cold or too warm, needed to bring in blankets and hot water bottles in the winter so as to not freeze

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TP Response
7y
Thank you for bringing this to our attention. Your review is very alarming and we are hoping you can also share this with us via http://bit.ly/TPHR-Form in order for us to address the issue and help you with it.

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5.0
Jul 8, 2026
Recommend
CEO approval
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Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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