Its a means to an end - CSA TP Employee Review

1.0
Nov 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Some nice people on the call floor.

Cons

Managers aren't the brightest and can have a bad attitude. Shift pattern was bad, working to 11pm then in next morning at 8am. They had an attitude towards you if you didn't agree to overtime. The work is highly repetitive, mentally exhausting and essentially mental torture. Not convinced there is an HR department given some of the things said on the call floor and the way staff behaved victimising CSAs because of personal dislikes. Incentives were pathetic - e.g. four cans of cider or a packet of crisps. Humiliating to a degree. Ridiculous targets put into the calls. Not worth the stress or the poor pay.

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TP Response
4y
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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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