Epic reviews

- In my experience, very high stakes environment with a lot of pressure. If you are working on a piece of the software that deals with patient safety, there is very little margin for error and lots of pressure to get things right. That can be a lot to deal with if this is your first job. - Troubling culture of overwork. My manager regularly worked 60-70 hours a week, and regularly encouraged my team members to do the same. - Not a ton of team atmosphere. Everyone had their own office (or shared with a partner) so there weren't a lot of opportunities to work together or build a team atmosphere with your functional team. - Team leads often had too many reports to be able to devote enough time to individual reports. I frequently saw 1:1s get cancelled because TLs were too busy. - Going on observation trips. (as a recent hire, you have to spend 10 days a year hanging out in a place where they use Epic software observing its use. So, you might be hanging around an urgent care center with a clipboard, sitting in on patient visits and such). These can be awkward, horrible experiences -- especially if you are an introverted software developer :) The providers on the trip might despise Epic and resent you even being there, and its very uncomfortable asking patients if you can sit in and watch their doctor's appointment. - It's just generally a bummer to work for a company where the general consensus of the people using the software is that it sucks. Go to a doctor's office where they use and and ask, "What do you think of Epic?" There's a great chance they'll tell you it sucks. - Many software developers have to engage with customers far more often than you would expect. I was typically pulled into 1-3 customer calls for week, and sometimes these go terribly, when the customer is upset about some update or something. - They keep the career advancement scheme purposefully nebuluous. There's no well defined promotion plan, you just sort of gain influence in certain areas. That's fine if that's the way you excel, but if you're looking for a well defined career path it doesn't really exist here. - There's a bit of worship culture around the founder and CEO. - They try to abstract away as much of the "real" development process as possible. They use custom internal programs to manage development workflows and abstract away the concept of branches, merging, and deployment. It makes it feel like a software factory, where you're not developing, you're just punching in code blocks to this conveyor belt system that delivers software updates. You won't come away from working here with any transferable technical skills, either, since all the systems are so bespoke.

Epic does not care about their employees physical or mental health. This was extremely apparent during COVID, when Epic attempted to force all of their employees back into the office in August of 2020, during the height of the COVID pandemic. This reckless policy outraged employees and was featured in the national news twice. Epic’s communication around COVID was callous and uncaring, which lead to huge amounts of employee stress. Many strong employees quit and others stayed but became disillusioned. Epic downplayed the risk of COVID throughout the pandemic. Recently, Epic has changed their policies and job roles without notice, negatively impacting employees. Three large divisions were merged for unclear reasons, which changed many people’s job descriptions. Epic also changed their consulting branch policy so that consultants who live in the Verona area must work on campus, even though they had been working from home for years pre-COVID, which is a significant disruption for these people. Epic has created a “yes-person” culture where people who disagree with policies are punished. Mid-level managers therefore suppress feedback, rather than sharing it with those above them. This was noticeable during COVID and is especially hypocritical because Epic claims to encourage feedback. Epic retains their employees through force. Rather than think critically about why employees are leaving and addressing their concerns, Epic instead implements policies that make it more difficult to quit. For example, there is a long non-compete which makes it very to find another job. Another example of Epic controlling their employees is the forced individual arbitration requirement, an anti-worker move that was upheld by the supreme court. Epic will consume your life, and this is how they want it. Epic’s high achieving culture combined with tight staffing and urgent work easily leads to burn out.